ShengXiang Dennis Shim
Singapore
Summary
Results-driven professional prepared to bring blend of strategic vision and hands-on leadership to dynamic organization. Background includes managing multiple regions, driving operational improvements, and spearheading initiatives that align with company goals. Known for fostering team collaboration and consistently achieving results, with core skills in leadership and strategic planning.
Experienced with managing multi-regional operations and leading teams to achieve organizational goals. Utilizes strategic planning and leadership to drive performance and operational improvements. Track record of fostering effective team collaboration and delivering consistent results.
Professional leader with comprehensive background in regional management. Strong focus on team collaboration and achieving results. Flexible with changing needs and dependable in all situations. Skilled in strategic planning, operational efficiency, and stakeholder communication. Highly motivated and prepared to drive impactful results.
Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Proactive and enterprising Regional Manager with faculty for effective budgetary planning, contract negotiation and process optimization. Proven to apply industry and product expertise to expand business and cement high-value client relationships.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
29
29
years of professional experience
Work History
Regional Manager (Pacific Area)
Commonwealth War Graves Commission
10.2019 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for 9 Pacific Countries, 16 Sites.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Regional Service & Sales Manager (South Asia)
SciMed (Asia) Pte Ltd
02.2015 - 09.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Expanded market share by identifying and penetrating untapped markets.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Conducted comprehensive market research to identify new opportunities and trends.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Organized promotional events and interacted with community to increase sales volume.
- Managed accounts to retain existing relationships and grow share of business.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Communicated product quality and market comparisons by creating sales presentations.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Service Manager
SciMed (Asia) Pte Ltd
08.2012 - 01.2015
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
- Implemented customer feedback system to gather insights and identify areas for service improvement.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Conducted comprehensive market analysis to identify emerging trends and adjust service offerings accordingly.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Service Supervisor
SciMed (Asia) Pte Ltd
05.2009 - 07.2012
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
- Key products: CO2 Incubators, Cooled & Heated Incubators, Climatic Chambers, Medical Refrigerators and Freezers.
Service Engineer
MacGregor Plimsoll Pte Ltd
09.2006 - 04.2009
- Response to technical support or spare parts enquiry from customers through phones and e-mails
- Performed installation, commissioning, troubleshooting and rectification on Hydraulics/Pneumatics/Mechanical/Electrical defects on Winch and Crane onboard marine vessels
- Replacement of parts onboard vessels
- Provided consultation to customers regarding the operations of the equipments
- Attending to after-sales enquires through phones and e-mails
- Prepare quotation on after-sales products or service
- To coordinate and arrange commissioning of equipments with yards
- Response to warranty claims from customer and to resolve in the most cost effective way
- Consolidation of warranty claims for presentation to top management
- Propose of corrective action for quality improvement
Senior Technician
Republic of Singapore Air Force
12.1995 - 07.2006
- Led and managed a group of specialists in maintaining the serviceability of a fleet of F-16 fighter aircrafts
- Performed troubleshooting and rectification on Hydraulics/ Pneumatics/ Fuel/ Emergency power/ Environmental control systems defects of the F-16 fighter aircraft
- Carried out phase/periodic servicing on the F-16 fighter aircraft
- Defect rectification presentations to the higher management
- Supervised and organized the inventory of aircraft component transaction account
- Conducted training to new specialists
- Provided consultation to external agency (Singapore Technologies) regarding the operations and limitations of servicing the F-16 fighter aircraft
- Prevented unnecessary mission abortions of the F-16 fighter aircraft by giving swift, decisive, on the spot rectification and explanation to the pilots
- Worked independently during manpower shortage to meet deadline for aircraft recovery
- Undertook the duty of shift in-charge for manpower planning and job distribution for 2 years
- Best Serviceman Awards (August 1998, September 1998, January 2001)
- Superior Performance Award (June 2001)
- Outstanding Performance Award (2005)
Education
Diploma - Mechanical Engineering
Nee Ann Polytechnic
07.1995
GCE O level -
Bukit Ho Swee Secondary
12.1990
PSLE -
Pearl Park Primary
12.1986
Skills
- English
- Mandarin
- Cantonese
- Operational management
- Territory management
- Goals and performance
- Staff supervision
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Availability
1 month notice
Educationalandprofessionalqualification
Diploma in Mechanical Engineering, Nee Ann Polytechnic, Diploma in Mechanical Engineering, 07/01/92 – 07/01/95, Bukit Ho Swee Sec, GCE O level, 01/01/87 – 12/01/90, Pearl Park Primary, PSLE, 01/01/81 – 12/01/86
Skillsandothers
English, Mandarin, Cantonese, English, Chinese, Microsoft Excel, Word, PowerPoint
Nricno
S7432951I
Countryofresidence
Singapore
Drivinglicense
- Class 2B
- Class 3
Currentsalary
3150
Expectedsalary
3100
Contactdetails
Blk 535 Upper Cross St #07-235, Singapore, Singapore, 050535, 64383227, 91595952, dennisshim316@yahoo.com.sg
Personal Information
- Age: 33
- Ethnicity: Chinese
- Date of Birth: 10/06/74
- Gender: Male
- Nationality: Singaporean
- Marital Status: Married
Timeline
Regional Manager (Pacific Area)
Commonwealth War Graves Commission
10.2019 - Current
Regional Service & Sales Manager (South Asia)
SciMed (Asia) Pte Ltd
02.2015 - 09.2019
Service Manager
SciMed (Asia) Pte Ltd
08.2012 - 01.2015
Service Supervisor
SciMed (Asia) Pte Ltd
05.2009 - 07.2012
Service Engineer
MacGregor Plimsoll Pte Ltd
09.2006 - 04.2009
Senior Technician
Republic of Singapore Air Force
12.1995 - 07.2006
PSLE -
Pearl Park Primary
Diploma - Mechanical Engineering
Nee Ann Polytechnic
GCE O level -
Bukit Ho Swee Secondary
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