Sheng Khiang,Raymond Loke

Quality Incident management/report

• Managed Quality and Logistic Incident Affiliate/Suppliers
• Drive and Management of Quality and Logistic Incidents, by being the single contact window for any reporting
• Lead the ALGEM Team for the reporting as well as leading the meeting reviews with the appropriate PIC (Quality Manager, Asset Specialists for Technical etc)
• Allocate the incidents according to the process with the key stakeholders and drive the investigation, closure and monitoring
• Use these KPI to enhance the process and have a general overview on the incidents/Requests Categories, Processes
• Drive and Review supplier Corrective Action report/8D report and check if the root cause is properly identified, followed to ensure that their corrective/preventive actions are effective
• Guide the suppliers with some 6-sigma problem solving methodology (5 Why, 8D, fish bone, FMEA,etc) if deemed necessary to ensure the incidents are correctly addressed
• Maintain the Tools enabling reporting and upgrade (or share needs for upgrade) if necessary

Managed Affiliate Request from Affiliate/Suppliers

• Drive and manage of any Affiliate or supplier request, by being the single contact window for any reporting
• Guide the ALGEM Team for the reporting as well as leading the meeting reviews during the Quality meeting and assign the request to the appropriate person to work on the request
• Ensure that the Affiliate and supplier had received the correct information before the request is closed

Electronic Certificate of Analysis

• Lead/drive this eCOA process with the team to ensure that the suppliers comply with our company policy in submitting their Certificate of Analysis report before shipping the product so that our system is able to perform a online check the product is in spec
• Guide and review with the suppliers on the eCOA requirement through the eCOA white paper requirements
• Prepare/Create the golden template on which data to extract from supplier COA into the CSV file
• Support eCOA error troubleshooting when there is an error in gideon's system

Management of Change

• Lead this MOC review/qualification process when the supplier informs ALGEM that there is a change of Process/Part/Service in their scope of service
• Review all the necessary documents from suppliers and lead the review with Affiliate to identify if all changes are identified that risks are identified, assessed and mitigated and that changes are approved before implementation by the stakeholders

Achievement/Involvement:

• Managed to drive the Quality incident closure days from 65days to the target of 30days when I joined Air Liquide by working closely with each stakeholder on effective root cause analysis
• Lead to cultivate some suppliers in using some of the Quality methodologies on investigating the root cause, effective corrective/preventive action and the use of 8D report

Supply Chain Operation

• Drive the Assets operations activity closely working with Asset leaders, ALGEM Planners, Logistics Coordinators and AL Affiliates for empty container import and full container export business
• Support to provide any technical documents/enquiry/issue arise from freight forwarder or filling supplier if required to ensure no delay in the overall schedule
• Monitor Asset Rotations for ALGEM
• Being the Main Contact window for Affiliates for Asset management
• Communicate with cross functional teams such as logistics & planning, procurement, Business and QHSE within ALGEM organization to achieve ALGEM goals such as Safety, Quality, Reliability and Efficiency target
• Lead/Track the MEGC Silane Empty return shipment trends (Turn Around Time) for each Affiliate to discuss with the supply chain team during the weekly DPM meeting on how to support the Affiliates reducing the MEGC rental cost by returning before the supplier rental grace period ends
• Setup a grace monitoring chart for all Affiliate to track the rental grace period and share to them in a specify time frame.This is to create awareness for them to keep track on their site

Asset Management

• Ensure timely and accurate communication to AL Affiliates regarding Asset Status (Arrival of Empty packaging at Supplier Site, Maintenance Readiness, Available Pool, ..)
• Drive, Plan and control the MEGC maintenance and requalification activities with AL Affiliates or third party’s facilities, contracted as ALGEM’s suppliers, who perform actual MEGCs inspection, maintenance and requalification
• Review the requalification’s report after Retest completed to ensure that the supplier complies with the requirements stated
• Track/Issue Purchase/Repair Quotation to Affiliate and raise the ALGEM PO to supplier in the timely manner
• Prepare monthly billing to Affiliate and confirm the accuracy tally with supplier invoice
• Own the Process (SOP) as well as the tool established in ALGEM for the reporting

Voice of customer survey/improvement

• Work with Risk management team to conduct yearly customer survey across all the Affiliate from different regions like Japan, France, Taiwan, Singapore, US, Philippine, Vietnam, China, etc
• Based on customer satisfaction survey result to brainstorm ideas/activities and priorities which area to implement first according to the schedule timeline
• Lead the supplier Audit- Freight forwarder and IM suppliers (Support the Technical audits for MEGC providers)
• Lead the Alternate suppliers sourcing process as part of the risk management mitigation
• Support the HSE/Risk Manager related slides for Monthly/Quarterly reporting to the management

Achievement/Involvement:

• Maintained up-to-date knowledge on relevant regulations within the industry, ensuring company practices remained compliant at all times.
• Conducted detailed root cause analyses following any non-conformance events, leading to swift identification and mitigation of potential risks.
• Enhanced team performance through regular training sessions and knowledge sharing, resulting in an increase in overall efficiency.
• Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
• Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
• Reduced customer complaints by streamlining the complaint resolution process and addressing root causes of issues.
• Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
• By setting up the grace monitoring chart for all Affiliate to track the rental grace period, we manage to reduce the turn around time from 217days to 183days in Year 2024
• With good collaboration with the Retest suppliers, I manage to introduce a simplify retest procedure for MEGCs to the Affiliates
• These activities manage to help Affiliates in retest saving by almost USD$300k in Year 2023/2024
• Awarded the best team for Daily Performance Management in Year 2024
• Lead to cultivate some suppliers in using some of the Quality methodologies on investigating the root cause, effective corrective/preventive action and the use of 8D report

• Lead the initial new product line up setup with our manufacturing team and our CM Factory team by establishing the key parameters of inspection for the sub-assembly, main Assembly and the testing/Packing stations through IPQC Check sheets
• Improved team productivity by providing technical guidance and training on best practices in quality engineering methodologies.
• Supported the successful launch of new products by ensuring compliance with all relevant industry standards and customer specifications.
• Support the CM to create the PFMEA during the initial NPI Stage
• Lead/Support to review/resolve the design/manufacturing problems through our internal Tracking system
• Work with Designer/office & CM Process engineers to establish a more robust manufacturing environment for the next NPI built
• Support to create the Manufacturing Quality Plan that include the in-process target, testing target, outgoing target
• Propose and establish with the CM to include the soft launch/Ramp up/mature stage activities to simulate different scenario in the event
• Support to establish the RMA process between our end customer to the CM
• Monitor the weekly/month Quality performance metric and update to management
• Perform periodic process audit on the CM manufacturing line through their Work instruction and their internal process standard
• To anticipate potential process problem and resolve it by kaizen methodology
• Perform periodic maintenances audit on the jig/fixture/test/Tools/torque drives
• Involve in weekly quality performance review with the CM team on the past in-process failure and make sure the root cause/corrective actions are in place in timely manner
• Monitor the field performance closely with Field Quality managers on any field return related to manufacturing issue that require CM to be alert immediately
• Establish a system to drive the CM for quality improvement through the Quality alert chart
• Drive the design related problem found on the manufacturing line/field to us development team
• Support the program manager on reviewing new changes through our ECR/ECN/ECO process and cascades to our CM team for rolling in/cutting in to the production line
• Manufacturing/Quality Assurance

• To establish the product strategy and road map (re-sale products), product development planning (BQR plan) & the verification of the business, products, investment (ROI)
• For new customer, I have the responsibility of the material cost, PNL, ROI for each product and also management of the development, management of the R&D budget
• Coordinate to collect information like VOC, market benchmark study to make new products planning for new business opportunity from new customers
• Study customer's spec, perform new product QFD to establish plan for Qualification Test Margin
• Perform Qualification Test to check its margin vs
• Engineering Specification
• Product Design Qualification review during development stage
• Compilation & Follow Up of Problem for each Development stage with project coordinator common template
• Participate in PSR 1 and PSR 2 for new products
• Get Customer Acceptance standard, Criteria and limit criteria
• Participate in daily meeting for new product during develop stage & initial mass production stage
• Make disposition (on hold / release) for shipment of Sample units or Finished Goods before MP
• Perform First Product Inspection for both cards & products and follow-up on problem found
• Interlock with vendors for new product unique /new equipment for improvement of process efficiency & quality
• PCBA design review during development stage (DFM)
• Support on ME/IE on failure analysis of PCBA during development stage
• Perform card reliability test using thermal short chamber
• Compile Product Quality status for BQR at each stage
• Act as the gatekeeper and coordinate with respective QMM staff for MRR readiness in terms of below before rolling out to mass production stage
• Quality and Manufacturing
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Implemented and developed operational standards, policies and procedures.