SHELLY DEL MORO

(Joined the Shared Services Team created to deliver services to SATS Group of Companies in Singapore)

• Business Process Support for Food, Gateway, and Corporate Executive Levels across SATS Ltd
• Support day to day Human Resource and Admin operations on onboarding, generation of staff number, departure, renewal, staff movement, promotion, etc
• Calculation and keying Service Incentive, Annual Wage Supplement and other bonus for SATS Executives

• Handles all stages of on-boarding process for newly hired employees for Passenger Services Department (including application of necessary passes required by Changi Airport Group, application and issuance of permits for foreign candidates, arranging of pre-employment medical check-up to company listed medical clinics/hospitals, coordination with Training Academy on staff training, induction and orientation, etc)
• In-charge on advert placement and arranging interviews
• Collaborate with hiring managers and liaising with recruitment agencies on workforce planning efforts, identifying staffing needs and ensuring appropriate resource allocation and to effectively address issues in a timely manner
• Track and report key metrics designed to measure and predict staffing activity
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness
• Oversee payroll processing tasks while maintaining accuracy and adherence to deadlines

• Application of Safe Entry Permits, arranging of air tickets and SHN accommodations for selected/hired candidate (covid-19 times)

• Worked closely with the HR Manager to develop, recommend and implement HR policies and procedures
• Managed the hiring process – place ads, schedule interviews, prepare letter of offer to selected candidates and was the Company’s main contact for employment inquiries, including pre-screening and retention for future reference
• In-charged for applying Work permit / LOC / Dependent’s Pass / S Pass via online and constantly checked and monitors the status of the application including cancellation process
• Supervised the overall running of the recruitment team
• Partnered with management and employees by responding to employee relations issues, investigating employee complaints and attaining fair and consistent resolutions
• Main contact on employees’ general questions on company procedures, benefits, etc
• Direct liaison with Company’s partnered employment agencies on foreign recruitment, foreign contract renewal and their home leaves
• Liaised between multiple divisions with matters such as new hires, staff concerns, staff departure and all other matters and to constantly improve communications
• Liaised with Airport Police Division on airport pass matters such as new applications, appeals, cancellations and with Changi Airport Group on various courses that are compulsory for airport employees
• Extensive Administrative duty in the recording and maintaining of new/old data into Company’s Enterprise Resource Planning/ Human Resource Planning System, SAP System
• Preparation and dissemination of company’s private & confidential correspondences such as resignations, notice of termination, completion of contract
• Oversaw payroll processing tasks while maintaining accuracy and adherence to deadlines (keying of Attendance Incentive, Service Incentive, Annual Wage Supplement and other bonus as required, updating of salary adjustments due to promotion, renewals, re-classification, confirmation, and others reasons that affects the salary)
• Constant liaison with Payroll and Finance on staff salary matters, staff departures, Government claims, etc
• Any other related duties as assigned

• To perform good customer services to clients
• Persuade potential customers to purchase a product or service
• Explain products or services and answer inquiries from customers
• Obtain personal data from clients
• Adjust sales scripts to better target the needs and interests of specific individuals
• Man the reception when the receptionist is not around ie; do some courier entry, mail entry, accept incoming courier job, answer telephone calls, deliver documents to other offices

• Provide secretarial support to the Vice President Finance while also performing administrative support to 3 Directors efficiently and effectively
• Manage all incoming and outgoing correspondence as well as telephone calls, fax and email traffic
• Arranges / organize and coordinate various meetings and functions
• Coordinates travel and hotel arrangement, process travel claims of the Management within the department
• Establish and maintain comprehensive and confidential files on personnel, policies, records and reports
• Prepare correspondence, letters, emails, reports, presentation as instructed by the VP-Finance
• Handles the department requisitions for office supplies and other materials that may be required through SAP, Bayantrade and CAPEX System
• Accounts and maintains custody of all office assets assigned to the department
• Consolidation of monthly and annual reports like office supplies consumables, staff overtime rendered and Free of charge ticket request
• Coordinate with Administration Department all administrative needs of the department and Maintains constant liaison with other departments
• Preparation of any phasing in of new staff into the department / update employee database
• Cash custodian
• Organize gatherings / team-buildings for the whole department
• Handle confidential documents ensuring they remain secure and upholds a strict level of confidentiality
• Performs other functions and special tasks as required and assigned