Shelly Chen

Marketing support

• Proceed all new orders from customer by recheck with factory team the total quantity to fit in the container and product availability. Once confirmed then proceed to issue proforma invoice.
• Monitor and updates the status of each order accordingly in excel.
• Handle customer complain / enquiry and provide appropriate solution soonest.
• Coordinate with Jakarta shipping team to ensure all orders shipped out as per scheduled.
• Calculate and offer quotation of bespoke enquiry to customer.
• Update EUTR form to customer
• Update BL draft to factory team to submit to forwarders.
• Prepare monthly sales report to Finance manager.
• Analize market retail price situation to ensure our selling price is still competitive.
• Support manager in day to day operation.

Purchasing

• Coordinate with factory team to ensure all materials purchase timing is correct to avoid shortage.
• Source and analize the most competitive supplier price for our biweekly lumberyard purchase.
• Prepare the purchasing report and send to boss for approval.
• Coordinate between factory and supplier to ensure all parties has the shipping information and documents.

• To support the sales team by quotation creation, and attend all email or phone call enquiries when they are not available at office, on leave or out for appointment.
• Coordinate with CS/Document/Logistics team to ensure the shipment can be proceed smoothly.
• Applying ocean freight into principal system for all confirm bookings, and follow up with the status of approval.
• Applying extra free time at POL / POD into principal system.
• Applying any charges waiver or discount request into principal system.
• To do cold call to secure more new customer/prospect and to create more awareness of our company service profile.
• Updating sailing schedule by checking actual ETA in portnet.
• Provide daily lifting forecast report to our principal and management.
• Provide weekly report include import /export forecast, inventory status, special equipment booking forecast, market rate analysis.
• Provide any related reports that our principal required.

Customer Service

• Proceed all new orders from marketing with checking product availability first and update into the system (SAP) accordingly, and issue sales contract to customer.
• Make sure to fulfill all customer request such as ontime delivery, documentation and also quality products.
• Updates the status of each order accordingly in excel.
• Attend to customer directly if has any situation that need to solve, and ensure the shipping schedule of carrier to match customer ETA destination request.
• Provide booking confirmation and shipping instruction to feeder company and internal production team , for smooth shipment loading.
• Submit BL draft to respective carrier accordingly base on each VGM cut off time.
• Checking carrier invoice's freight rate with the data that provided by FM (Freight Management team).
• Prepare shipping documents and send it to customer on time, then save the copy of complete shipping document in the database as final step.

Freight Management (As Trainee)

• Checking freight rate with all related carrier and provide comparison rate bidding to supervisor for approval.
• Provide Purchase Order after confirm the final bidding, for CS to proceed the shipment.
• Liaise directly with all vendors to update invoice / SOA and solve for any disputed invoice.
• Performing monthly report of Sales, Freight cost and related data.

• Assist Accounts Manager on maintain and manage holding company account, and others relatable works.
• Month audit of Account Receivable team and Account Payable team.
• Preparation and in charge of monthly inventory real-time checking.
• Weekly audit of cash on hand with the cashier
• Checking on sales commission and company product promotion.
• Review monthly bank reconciliation.
• Performing of monthly balance sheet account and management reports.

• Perform posting of invoices, petty cash and other data entries.
• Perform monthly journal adjustment.
• Maintain and manage full set account of few subsidiary companies.
• Assist supervisor on maintain and manage holding company account.
• Preparation of monthly management and profit reports
• Review monthly bank reconciliation.