Shelley See
Head Of Acquisition
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
11
11
years of post-secondary education
6
6
Certifications
Work History
Head of Acquisition
Reps Holdings Pte Ltd
01.2020 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Implemented systems and procedures to increase sales.
- Identify and generate new business channels.
- Conduct department meetings and trainings.
- Involved in all marketing activities, planning and implementing strategies.
- Working efficiently and productively with all team members
Business Develpment Manager
Reps Holdings Pte Ltd
08.2016 - 12.2019
- Generated new business with marketing initiatives and strategic plans.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers, financial advisers and bankers to establish long-term business growth.
- Conducted sales presentations to effectively promote the company's service.
Customer Service Agent
SATS Ltd
01.2015 - 06.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks simultaneously.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
Part Time Receptionist
Mystique Haircare Studio
01.2014 - 12.2014
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Marketing Executive
ERA Realty Network Pte Ltd
02.2012 - 12.2013
- Assisted home owners in buying and selling of their homes.
- Negotiated prices or sales terms
- Advised clients on market conditions, prices, mortgages, legal requirements, and related matters.
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases.
- Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms.
Financial Consultant
AIA Singapore
02.2011 - 12.2011
- Worked with clients to support understanding of rationale and details of financial strategies.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Built and maintain client bases through cold callings, getting referrals, roadshows etc.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
Financial Consultant
Prudential Assurance Company Singapore
06.2009 - 12.2010
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Monitored and updated financial plans to comply with client goals.
Financial Consultant
AXA Life Insurance Singapore Pte Ltd
04.2007 - 03.2009
- Assisted clients with estate planning to organize distribution of assets based on client wishes.
- Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Assisted clients with budgeting and cash flow management.
- Advised clients on investments, retirement and estate planning.
Purchasing Assistant
Ritz Carlton Millenia Singapore
02.2004 - 02.2004
- Established and managed supplier and vendor relationships.
- Negotiated prices, discount terms and transportation arrangements for merchandise.
- Monitored incoming orders and tracked progress to meet deadlines.
- Sourced new vendors and negotiated contracts to reduce costs and improve quality.
Part Time Customer Service Representative
DBS Bank
07.2003 - 01.2004
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customers' enquiries and various banking transactions
- Identified prospective customers to cross sell bank's products and services
Supervisor
Olio Dome Restaurant
11.2001 - 07.2003
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
Education
Bachelor of Arts - Hospitality And Tourism Management
Queen Margaret University College
Singapore 01.2004 - 12.2004
Advance Diploma - Hospitality And Tourism
East Asia School of Business
Singapore 01.2003 - 12.2003
Diploma - Tourism Management
Singapore Hotel And Tourism Education Centre
Singapore 07.1997 - 07.2002
GCE 'O' Levels -
Queenstown Secondary School
Singapore 01.1993 - 12.1996
Skills
Organization and Time Management
Certification
PGI (Personal General Insurance)
Courses Attended
- Real Estate Salesperson (RES) course - Conducted by RIA School of Real Estate
- Yoga Teacher Training Diploma - Conducted by Trisula Yoga (Yoga Vedanta Training Academy)
- Effective Communication - Conducted by DBS
- Microsoft ATC Course - Conducted by Informatics
- Food Hygiene Course - Conducted by Ministry of Environment
- Superhost Training - Conducted by Singapore Tourism Board
Timeline
Head of Acquisition
Reps Holdings Pte Ltd
01.2020 - Current
Business Develpment Manager
Reps Holdings Pte Ltd
08.2016 - 12.2019
Customer Service Agent
SATS Ltd
01.2015 - 06.2016
Part Time Receptionist
Mystique Haircare Studio
01.2014 - 12.2014
Marketing Executive
ERA Realty Network Pte Ltd
02.2012 - 12.2013
PGI (Personal General Insurance)
04-2011
BCP (Basic Insurance Concepts and Principles)
03-2011
Financial Consultant
AIA Singapore
02.2011 - 12.2011
Financial Consultant
Prudential Assurance Company Singapore
06.2009 - 12.2010
M8 (Collective Investment Schemes)
11-2008
Financial Consultant
AXA Life Insurance Singapore Pte Ltd
04.2007 - 03.2009
HI (Certificate in Health Insurance)
04-2007
M5 (Rules and Regulations for Financial Advisory Services)
06-2006
M9 (Life Insurance and Investment-linked Policies)
03-2006
Purchasing Assistant
Ritz Carlton Millenia Singapore
02.2004 - 02.2004
Bachelor of Arts - Hospitality And Tourism Management
Queen Margaret University College
01.2004 - 12.2004
Part Time Customer Service Representative
DBS Bank
07.2003 - 01.2004
Advance Diploma - Hospitality And Tourism
East Asia School of Business
01.2003 - 12.2003
Supervisor
Olio Dome Restaurant
11.2001 - 07.2003
Diploma - Tourism Management
Singapore Hotel And Tourism Education Centre
07.1997 - 07.2002
GCE 'O' Levels -
Queenstown Secondary School
01.1993 - 12.1996
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