Shelley See
Head Of Acquisition
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
11
11
years of post-secondary education
6
6
Certifications
Work History
Head of Acquisition
Reps Holdings Pte Ltd
2020.01 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Implemented systems and procedures to increase sales.
- Identify and generate new business channels.
- Conduct department meetings and trainings.
- Involved in all marketing activities, planning and implementing strategies.
- Working efficiently and productively with all team members
Business Develpment Manager
Reps Holdings Pte Ltd
2016.08 - 2019.12
- Generated new business with marketing initiatives and strategic plans.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers, financial advisers and bankers to establish long-term business growth.
- Conducted sales presentations to effectively promote the company's service.
Customer Service Agent
SATS Ltd
2015.01 - 2016.06
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks simultaneously.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
Part Time Receptionist
Mystique Haircare Studio
2014.01 - 2014.12
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Marketing Executive
ERA Realty Network Pte Ltd
2012.02 - 2013.12
- Assisted home owners in buying and selling of their homes.
- Negotiated prices or sales terms
- Advised clients on market conditions, prices, mortgages, legal requirements, and related matters.
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases.
- Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms.
Financial Consultant
AIA Singapore
2011.02 - 2011.12
- Worked with clients to support understanding of rationale and details of financial strategies.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Built and maintain client bases through cold callings, getting referrals, roadshows etc.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
Financial Consultant
Prudential Assurance Company Singapore
2009.06 - 2010.12
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Monitored and updated financial plans to comply with client goals.
Financial Consultant
AXA Life Insurance Singapore Pte Ltd
2007.04 - 2009.03
- Assisted clients with estate planning to organize distribution of assets based on client wishes.
- Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Assisted clients with budgeting and cash flow management.
- Advised clients on investments, retirement and estate planning.
Purchasing Assistant
Ritz Carlton Millenia Singapore
2004.02 - 2004.02
- Established and managed supplier and vendor relationships.
- Negotiated prices, discount terms and transportation arrangements for merchandise.
- Monitored incoming orders and tracked progress to meet deadlines.
- Sourced new vendors and negotiated contracts to reduce costs and improve quality.
Part Time Customer Service Representative
DBS Bank
2003.07 - 2004.01
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customers' enquiries and various banking transactions
- Identified prospective customers to cross sell bank's products and services
Supervisor
Olio Dome Restaurant
2001.11 - 2003.07
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
Education
Bachelor of Arts - Hospitality And Tourism Management
Queen Margaret University College
Singapore 2004.01 - 2004.12
Advance Diploma - Hospitality And Tourism
East Asia School of Business
Singapore 2003.01 - 2003.12
Diploma - Tourism Management
Singapore Hotel And Tourism Education Centre
Singapore 1997.07 - 2002.07
GCE 'O' Levels -
Queenstown Secondary School
Singapore 1993.01 - 1996.12
Skills
Organization and Time Management
Written Communication
Team Management
Multitasking
Verbal Communication
Certification
PGI (Personal General Insurance)
Courses Attended
- Real Estate Salesperson (RES) course - Conducted by RIA School of Real Estate
- Yoga Teacher Training Diploma - Conducted by Trisula Yoga (Yoga Vedanta Training Academy)
- Effective Communication - Conducted by DBS
- Microsoft ATC Course - Conducted by Informatics
- Food Hygiene Course - Conducted by Ministry of Environment
- Superhost Training - Conducted by Singapore Tourism Board
Timeline
Head of Acquisition
Reps Holdings Pte Ltd
2020.01 - Current
Business Develpment Manager
Reps Holdings Pte Ltd
2016.08 - 2019.12
Customer Service Agent
SATS Ltd
2015.01 - 2016.06
Part Time Receptionist
Mystique Haircare Studio
2014.01 - 2014.12
Marketing Executive
ERA Realty Network Pte Ltd
2012.02 - 2013.12
PGI (Personal General Insurance)
2011-04
BCP (Basic Insurance Concepts and Principles)
2011-03
Financial Consultant
AIA Singapore
2011.02 - 2011.12
Financial Consultant
Prudential Assurance Company Singapore
2009.06 - 2010.12
M8 (Collective Investment Schemes)
2008-11
Financial Consultant
AXA Life Insurance Singapore Pte Ltd
2007.04 - 2009.03
HI (Certificate in Health Insurance)
2007-04
M5 (Rules and Regulations for Financial Advisory Services)
2006-06
M9 (Life Insurance and Investment-linked Policies)
2006-03
Purchasing Assistant
Ritz Carlton Millenia Singapore
2004.02 - 2004.02
Bachelor of Arts - Hospitality And Tourism Management
Queen Margaret University College
2004.01 - 2004.12
Part Time Customer Service Representative
DBS Bank
2003.07 - 2004.01
Advance Diploma - Hospitality And Tourism
East Asia School of Business
2003.01 - 2003.12
Supervisor
Olio Dome Restaurant
2001.11 - 2003.07
Diploma - Tourism Management
Singapore Hotel And Tourism Education Centre
1997.07 - 2002.07
GCE 'O' Levels -
Queenstown Secondary School
1993.01 - 1996.12