Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Shellai Andy

Summary

Dynamic Law Librarian with extensive experience at Persolkelly, excelling in collection development and reference support. Proven ability to enhance patron satisfaction through effective problem-solving and strong communication skills. Successfully streamlined library operations, improving efficiency and user engagement while managing interlibrary loans and acquisitions to maintain a relevant and accessible collection.

Overview

8
years of professional experience

Work History

Persolkelly

Law Librarian
05.2022 - Current

Job overview

  • Catalogued and organized books, materials and other documents for proper library management.
  • Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
  • Researched and acquired new library materials to maintain updated library collection.
  • Trained and supervised library staff, volunteers and other personnel.
  • Located requested books on shelves and in library database and fetched items for patrons.
  • Maintained library databases to support accuracy and availability in circulation systems.
  • Increased patron satisfaction with timely responses to reference inquiries, utilizing extensive knowledge of information sources.
  • Managed acquisition process for new materials, ensuring the library''s collection remained current and relevant.
  • Streamlined library operations by implementing efficient circulation procedures and automated systems.
  • Supported digital library collections containing e-books, audiobooks and digital media.
  • Managed reserve desk collection of reference materials.
  • Enhanced library user satisfaction by developing and implementing user-friendly cataloging systems.
  • Managed inter-library loans, ensuring patrons had access to wide range of materials.
  • Negotiated with vendors to secure cost-effective deals for new acquisitions, optimizing budget utilization.
  • Resolved patrons' complaints tactfully and professionally.
  • Greeted patrons warmly and offered to assist with issues or needs.
  • Educated library patrons about policies for checking out materials and using resources.

Civica

Library Assistant
04.2019 - 05.2022

Job overview

  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
  • Answered questions from patrons and helped to find desired materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Placed books on proper shelves when returned to circulation.
  • Monitored library environments to maintain safe, hazard-free settings.
  • Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
  • Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
  • Helped children select appropriate reading level library books.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Developed library displays and implemented innovative outreach activities for improved community engagement.
  • Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
  • Collected and processed fines on overdue library materials.
  • Facilitated positive learning environments with effective supervision during study sessions, computer usage, and library visits.
  • Conducted library orientations for new users, promoting awareness of library services and resources.
  • Fostered culture of continuous improvement by participating in professional development workshops and incorporating new technologies into library services.
  • Streamlined book return processes, significantly reducing misplaced inventory and improving shelf organization.
  • Ensured welcoming atmosphere, maintaining clean and orderly reading and study areas.
  • Assisted patrons in locating resources, elevating their library experience.
  • Improved operational efficiency by training new staff and volunteers on library systems and customer service protocols.
  • Fostered positive learning environment, creating thematic displays that encouraged reading and exploration.
  • Checked out and checked in materials to support patron circulation needs.
  • Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
  • Created welcoming and comfortable space by keeping library clean and organized.
  • Managed library materials for accurate record-keeping.
  • Maintained accurate records and confidentiality of library book and periodical inventory.
  • Provided basic computer assistance to help patrons access needed resources.
  • Conducted library tours and orientations, familiarizing patrons with library's resources and services.
  • Organized circulation desk with over [Number] books and periodicals to be checked out.

Dulwich International Schools

Library Assistant
02.2017 - 02.2019

Job overview

  • Located library materials, resources and technologies to fulfill patron requests.
  • Placed books on proper shelves when returned to circulation.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Answered questions from patrons and helped to find desired materials.
  • Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
  • Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
  • Helped children select appropriate reading level library books.
  • Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
  • Maintained secure environment by monitoring visitors at front desk.
  • Provided valuable research assistance to patrons seeking information or guidance on various topics.
  • Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
  • Assisted librarians in managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
  • Set up computer and digital device access, providing assistance with use and operation.
  • Conducted library orientations for new users, promoting awareness of library services and resources.
  • Ensured welcoming atmosphere, maintaining clean and orderly reading and study areas.
  • Assisted patrons in locating resources, elevating their library experience.
  • Created welcoming and comfortable space by keeping library clean and organized.
  • Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
  • Checked out and checked in materials to support patron circulation needs.
  • Helped patrons locate resources using catalog and circulation systems.
  • Marketed library's many services to visitors and patrons through active communication.
  • Processed receipt of new book, audio visual and computer software inventory.

David Stephenson

Administrative Assistant
08.2017 - 08.2018

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained inventory of office supplies and placed orders.

Education

Singapore University of Social Sciences
Singapore

Bachelor of Science from Human Resources Management
02-2029

Republic Polytechnic
Singapore

No Degree from Diploma in Human Resource Management
04-2024

University Overview

  • Professional Development Studies: (WSQ Diploma in Leadership)
  • Professional Development Studies: Leadership,
  • Completed Coursework: Microsoft Office Skills,
  • Completed Coursework: Administrative Supervisor Course.
  • Completed Coursework: Intermediate Bookkeeping
  • Completed Coursework: Library Studies Certificates

Skills

  • Organizational skills
  • Strong oral and written communication skills
  • Team collaboration
  • Problem-solving skills
  • Data collection
  • Verbal and written communication
  • Works well independently
  • Approachable
  • Friendly
  • Collection development
  • Technical support
  • Basic accounting
  • Interlibrary loan processes
  • Reference research
  • Research queries
  • Acquisitions management
  • Recordkeeping
  • Shelf reading
  • Interlibrary loans
  • Electronic resources
  • Budget administration
  • Collection management
  • Materials acquisition
  • Reference support
  • Interlibrary loaning
  • Technical service
  • Library management systems
  • Multitasking
  • Inventory control
  • Staff supervision
  • Teacher assistance
  • Problem-solving
  • Advanced complex problem solving skills
  • Removing old materials
  • Proficient in [software]
  • Information literacy
  • Public service orientation
  • Library instruction
  • Reference services

Languages

English
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Malay
Elementary (A2)

Timeline

Law Librarian

Persolkelly
05.2022 - Current

Library Assistant

Civica
04.2019 - 05.2022

Administrative Assistant

David Stephenson
08.2017 - 08.2018

Library Assistant

Dulwich International Schools
02.2017 - 02.2019

Singapore University of Social Sciences

Bachelor of Science from Human Resources Management

Republic Polytechnic

No Degree from Diploma in Human Resource Management

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Shellai Andy