S Hein Ko Latt
Operations Manager
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Operations Manager
ISS Facility Services
07.2022 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed and reported on key performance indicators to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
Assistant Contract Manager
ISS Facility Services Private Limited
8 2019 - 06.2022
- Manage the daily Housekeeping activities to include appropriate cleaning of all areas
- Plan, organise and direct team members to ensure the highest degree of the end users' satisfaction
- Purchase, re-order and maintain housekeeping supplies and inventory
- Manage the event set-up, conduct pre and post event inspections of the areas
- Recruit, schedule and train all new housekeeping staff members and conduct refresher training for the existing staff where necessary
- Plan and maintain the housekeeping budget
- Uphold the highest standards of cleanliness, safety, and conduct
- Knowledge of OSHA and safety standards within Housekeeping department
- Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event
- Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment
- Liaise with Nurse Mangers to ensure the SOC's cleanliness is up to standard
- Monitor and prepare monthly hazardous waste disposal report for Operating Theatre
- Conduct Joint Inspection with Client as schedule.
Assistant Training and QA Manager
08.2017 - 07.2019
- Responsible for overseeing and delivery of services such as scheduled audits of projects, procedures or systems, management of investigations of quality issues, perform regulatory inspections and audit to facilitate continuous improvement in the service standards
- Review quality reports against contractual requirement and performance outcomes
- Review and update Standard Operating Procedures (SOP) as and when required
- Update Health awareness and response briefing on unforeseen outbreaks (i.e
- MCI, SARS, etc) to staff
- Liaise with other members of the company's management to integrate all aspects within QHSE system
- Ensure that the image of the contract reflects the professional image of the company
- Maintain and update the Master Forms, Registry & NUH-ISS Customised Forms
- Assess and recommend machinery to Senior Manager for considerations
- Monitor progress on all matters relating to ISO and OHSAS internal and external surveillance
- Conduct Risk Assessment for the new procedure or the new work area if any
- Review and update Risk Assessment periodically and as and when required
- Work with the respective Managers/Executives to conduct Learning Needs Analysis (LNA) for the staff to ensure staff are trained/educated on their area for improvement
- Planning, implementation and evaluation of training programmes
- Maintain and upkeep filing, stationaries and facilities of the Training Unit
- Check and update teaching aids such as pictograms, checklists, demonstration, for reference work for training
- Revise and update all current training materials
- Monitor and arrange staff to attend WSQ Cleaning Licensing Courses
- Conduct staff quality improvement training such Service With A Human Touch training, Upgrading Supervisory Skills for Supervisors, etc
- Conduct training of disinfection areas during outbreak situation
- Conduct training of Handling Various types of Housekeeping Machines
- Conduct Orientation for all new comers as well as the existing staff for continuous quality improvement
- Conduct post-training assessment and monthly periodic quality assurance checks/audits
- Conduct yearly Infection Control Liaison Nurses (ICLN) training for the Nursing staff
- Conduct Quarterly Nursing Home Infection Control Liaison Nurses (NH ICLN) training for the Nursing Home Nurses.
Senior Training and QA Executive
08.2015 - 07.2017
- Conduct Orientation for all new comers as well as the existing staff for continuous quality improvement
- Conduct post-training assessment and monthly periodic quality assurance checks/audits
- Update & prepare training records, staff rewards and performance appraisal scores
- Planning, implementation and evaluation of training programmes
- Assist Assistant Training Manager in yearly ICLN infection control training and glo germ gel audit training for the Housekeepers as well as Nursing staff
- Update Health awareness and response time briefing on unforeseen outbreaks (i.e
- MCI, SARS, etc) to staff
- Maintain and upkeep filing, stationaries and facilities of the Training Unit
- Assist Assistant Training Manager in producing teaching aids such as pictograms, checklists, demonstration, for reference work for training
- Revise and update all current training materials
- Conduct post-training assessment and monthly periodic quality assurance checks/audits
- Liaise with other members of the company's management to integrate all aspects within QHSE system
- Ensure that the image of the contract reflects the professional image of the company
- Maintain and update the Master Form, Registry & NUH-ISS Customised Form
- Monitor progress on all matters relating to ISO and OHSAS external surveillance.
Training And QA Executive
04.2013 - 07.2015
- Conduct orientation and OJT Training for new comers
- Conduct post-training assessment and monthly periodic quality assurance checks/audits
- Update & prepare training records, staff rewards and performance appraisal scores
- Conduct Orientation for all new comers as well as the existing staff for continuous quality improvement
- Assist Assistant Training Manager to revise and update all current training materials
- Planning, implementation and evaluation of training programmes
- Plan, implement eLearning module and coach training team on how to use eLearning
- Conduct audit on the compliance of the customer and contract
- Develop, establish, conduct audit based, evaluate and update various quality audit tools and documentations, (i.e
- MSDS, ISO, Emergency Preparedness Briefing, Emergency Response Team, Permit-To- Work, HSE, ISO 9000, ISO 14001, OSHAS 18001, etc) procedures to ensure compliance of the required standards
- Prepare Risk Assessment for the workplace and train the staff when necessary
- Conduct monthly inspection to ensure hospital's cleaning and infection control standards are met
- Assess all the risk at work, discuss with the RA team members and prepare Risk Assessment.
Training Cum QA Assistant
01.2011 - 03.2013
- Conduct orientation and OJT Training for new comers
- Conduct post-training assessment and monthly periodic quality assurance checks/audits
- Update & prepare training records, staff rewards and performance appraisal scores
- Conduct Orientation for all new comers as well as the existing staff for continuous quality improvement
- Prepare Risk Assessment for the workplace and train the staff when necessary
- Ensure that the image of the contract reflects the professional image of the company
- Maintain and update the Master Form, Registry & NUH-ISS Customised Form
- Conduct monthly inspection to ensure hospital's cleaning and infection control standards are met
- Monitor progress on all matters relating to ISO and OHSAS external surveillance.
FSS (Facility Service Specialist)
03.2009 - 12.2010
- Provide excellent customer services, professionalism and good internal personal skills with customers
- Train and guide the new housekeeping staff on cleaning, infection control and the use of equipment if necessary
- To be responsible for the strategic planning, of the Facility Services in the ward
- To maintain a high standard of service proactively highlighting areas for ongoing improvement and ensuring that the agreed contractual specifications are met
- To be responsible for food service care and facilities for the patients
- Provide the information of therapeutic diets and consult the patient for their food
- Assist Nurse Manager regarding infection control in the ward.
Team Leader and QC
Orchid Laundry Service Pte. Ltd.
03.2008 - 03.2009
- Supervise, guide and motivate team members and ensure they're delivering good customer service
- Train and guide the new staff
- Handling complaints (from both staff and customers) Ordering stocks (where applicable) Ensure to meet the customer's expectation.
Education
Skills
Operations Management
Careerjourney
- Operations Manager, ISS Facility Services Private Limited, National University Hospital, Singapore, Jul 2022 - Present
- Assistant Contract Manager, ISS Facility Services Private Limited, National University Hospital, Singapore, Aug 2019 – Jun 2022
- Assistant Training and QA Manager, ISS Facility Services Private Limited, Singapore, Aug 2017 – Jul 2019
- Senior Training and QA Executive, ISS Facility Services Private Limited, Singapore, Aug 2015 – Jul 2017
- Training And QA Executive, ISS Facility Services Private Limited, Singapore, Apr 2013 – Jul 2015
- Training Cum QA Assistant, ISS Facility Services Private Limited, Singapore, Jan 2011 – Mar 2013
- FSS (Facility Service Specialist), ISS Facility Services Private Limited, Singapore, Mar 2009 – Dec 2010
- Team Leader and QC, Orchid Laundry Service Pte. Ltd., Singapore, Mar 2008 – Feb 2009
Availability
1 month notice from current company
Personal Information
- Date of Birth: 11/12/82
- Gender: Male
- Nationality: Myanmar
Timeline
Operations Manager
ISS Facility Services
07.2022 - Current
Assistant Training and QA Manager
08.2017 - 07.2019
Senior Training and QA Executive
08.2015 - 07.2017
Training And QA Executive
04.2013 - 07.2015
Training Cum QA Assistant
01.2011 - 03.2013
FSS (Facility Service Specialist)
03.2009 - 12.2010
Team Leader and QC
Orchid Laundry Service Pte. Ltd.
03.2008 - 03.2009
Assistant Contract Manager
ISS Facility Services Private Limited
8 2019 - 06.2022
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