Sheila Mae Porlaje
Summary
Self Employed Bus Operator Transport Services
Focused on building positive relationships with bus passengers by delivering positive riding experiences every day. Excellent people skills with a hardworking and diligent attitude.
Waiter & Cashier
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Owner Of Scottoy's Restaurant
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
6
6
years of professional experience
Work History
Self Employed Bus Operator Transport Services
Shiranc's Bus Service
05.2019 - 04.2024
- Maintained a clean and safe bus environment for the comfort of all students.
- Assisted students, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped students stow and retrieve bags and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
Waiter & Cashier
Alaturka Mediterranean & Turkish Restaurant
01.2022 - 12.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Greeted new customers, discussed specials, and took drink orders.
Owner of Restaurant
Scottoys Food House
02.2018 - 04.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Education
High School Diploma -
De La Salle University Dasmarinas
Laguna, Phillipines12.2005
Skills
- Clean Driving Record
- Schedule Coordination
- Vehicle Inspection
- Fuel Efficiency
- Defensive Driving
- Strong multitasking
- Customer Service
- Cleanliness
- Order Taking
- Hospitality service expertise
- Staff Supervision
- Business Planning
- Customer Engagement
- Staff Management
Timeline
Waiter & Cashier
Alaturka Mediterranean & Turkish Restaurant
01.2022 - 12.2022
Self Employed Bus Operator Transport Services
Shiranc's Bus Service
05.2019 - 04.2024
Owner of Restaurant
Scottoys Food House
02.2018 - 04.2020
High School Diploma -
De La Salle University Dasmarinas
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