Sheila Kemp Jennie Marimuthu
Summary
Understanding Customer Care Executive with over 10 years of experience in customer care arena. Excellent time management and organizational skills to adapt to new processes.
Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
6
6
years of professional experience
Work History
Customer Care Executive
Andhra Heritage Centre
10.2020 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Streamlined customer support processes for improved call handling times and resolutions.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
- Managed over 50 customer calls per day
Administrative Executive
Alkareem Restaurant Pte Ltd
04.2018 - 12.2019
- Streamlined office procedures by implementing efficient systems and tools, resulting in improved workflow.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
- Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
- Collaborated with cross-functional teams to achieve organizational goals, fostering positive work environment.
- Increased sales by 15%
Education
Master In Sociology - Sociology
Annamalai University
India05.1997
Bachelor Of Economics - Economics
Bharathidasan University
India06.1991
Skills
- Customer Response
- Customer Support
- Payment Processing
- Customer Management Procedures Knowledge
- Customer Service Background
- Data Entry
- Computer Literacy
- Telephone Etiquette
- Problem Solving
- Multitasking
Additional Information
Date of Birth : 28.05.1970
Status : LTVP with PLOC
Computer Literacy : MS Word, MS Excel
Languages
English
Intermediate (B1)
Tamil
Advanced (C1)
Hindi
Intermediate (B1)
HOBBIES
Gardening, Cooking, Home decor and Browsing are my passions.
DECLARATION
I hereby confirm that my above details are true to my knowledge.
I can produce my certificates if they are needed.
jennie
Timeline
Customer Care Executive
Andhra Heritage Centre
10.2020 - Current
Administrative Executive
Alkareem Restaurant Pte Ltd
04.2018 - 12.2019
Master In Sociology - Sociology
Annamalai University
Bachelor Of Economics - Economics
Bharathidasan University
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