Sheila Lucindo PR
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
14
14
years of professional experience
Work History
Server
Sticky Fingers Bar And Cafe
01.2016 - 11.2016
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server Captain
Tapas 24
03.2021 - 09.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Server
P.S Cafe
12.2019 - 07.2020
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Server
Mogambo Australian Bar And Restaurant
02.2018 - 12.2019
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Kept track of event finances, initial deposits, due payments and final balances.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Head Server Cashier
Mama Chin Nonya Cuisine
11.2013 - 01.2015
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
Cashier/Server
Downunder Bar
03.2011 - 12.2013
- Restocked and organized merchandise in front lanes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Supervisor
Josephine French Cuisine
09.2021 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
Education
Under Graduate -
City College Of Manila
PhilippinesTimoteo Paez HighSchool
Philippines03.1998
Arsenio Lacson Primary School
Primary School1994
Skills
- Shift Coverage
- Supervising Employees
- Team Assignments
- Morale Improvements
Timeline
Supervisor
Josephine French Cuisine
09.2021 - Current
Server Captain
Tapas 24
03.2021 - 09.2021
Server
P.S Cafe
12.2019 - 07.2020
Server
Mogambo Australian Bar And Restaurant
02.2018 - 12.2019
Server
Sticky Fingers Bar And Cafe
01.2016 - 11.2016
Head Server Cashier
Mama Chin Nonya Cuisine
11.2013 - 01.2015
Cashier/Server
Downunder Bar
03.2011 - 12.2013
Under Graduate -
City College Of Manila
Timoteo Paez HighSchool
Arsenio Lacson Primary School
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