Sheik Mohamad Mustaqim Bin Mohamad Ikpal

• Performing Tech Refresh role Scheduling slots with users for laptop/device replacement
• Perform Asset Tagging Perform data migration / cloning and imaging
• Involved in heavy lifting
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

Driving Customer Experience

• Establishing a strong relationship with our customers through beauty knowledge sharing and excellent customer service
• Advocating for Sephora Beauty Pass to help customers discover the benefits of our loyalty programme
• Introducing customers our eCommerce platform to increase conversion and repeated purchases
• Meeting sales targets by understanding customers' needs, recommending and selling products and services to our customers in all categories such as makeup, skincare, fragrance, and hair care

Beauty Excellence

• Assisting customers with product testing
• Performing basic beauty services across all categories

Operational Excellence

• Helping to make a beautiful first impression by keeping the store tidy, well-stocked, and ensuring our products are in good sellable conditions
• Participating in inventory control to reduce loss, and ensure compliance with sampling policies
• Operating the cashier functions in a professional and timely manner

- Handling PC support, Laptop, Outlook, Windows, Mac
- Software and hardware troubleshooting
- Support on desktops, notebooks, printers, scanners hardware components
- Responsible for providing excellent support and timely service
- Rectify simple IT fault like cleaning of disk drives and jammed laser printers
- Install and uninstall of software from desktop PCs and laptops
- Any other ad-hoc tasks as assigned

• Reinstallation of software system when necessary or for new installation of PC hardware / software / services.
  
• Create or modify printer server or print queue.
  
• Assist in system administrator and Set-up new user accounts profile and follow group policy and security standard
  
• Video/audio conference support
  
• Assist and track IT asset and inventory management and regular update

• VIP user priority support
  
• New laptop setup and assignment and brief New User Orientation
  

• Support day-to-day business operations
• Attend to customers’ needs and enquiries
• Required to climb ladders to take shoes
• General housekeeping
• Assist in maintaining and keeping stock tidy
• Basic cashiering

Admin Support Asst(ops)

• Perform tech refresh duties
• Deployment and Imaging of PCs/Desktop/Laptops
• Configuration and migration of software applications
• Basic troubleshooting of desktops and laptops

• Provide welcome admission experience at turnstiles and ensure guests have valid ticket types for admission into the parks.
• Deliver exceptional guest experience by assisting guests with park information and engaging them with fun activities.
• Ensure the show readiness of the parks. Perform various administrative duties and ad hoc assignments.