SHEIKH UMAR SHAIK MOHAMMED
Summary
Adept Service Technician with a proven track record at GATEWAY FIRE & SAFETY PTE LTD, where I enhanced customer satisfaction through expert installation, repair, and preventive maintenance. Skilled in diagnosing complex issues and delivering solutions with attention to detail, I consistently received positive feedback for my ability to communicate technical information effectively to non-technical clients.
Overview
1
1
year of professional experience
Work History
Service Technician
GATEWAY FIRE & SAFETY PTE LTD
07.2023 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Tested systems, noting issues and completing preventive maintenance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Worked with diverse types of weather and ground conditions.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Evaluated systems according to predetermined checklist and noted issues.
- Inspected equipment to diagnose operational issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Education
SEAB -
BLANGAH RISE PRIMARY SCHOOL
SINGAPORE02-2003
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Life boat technician
Fishing
It teaches me to be patience, and enjoy the reward afterwards.
I enjoy the sea breeze and the sound of the waves.
Timeline
Service Technician
GATEWAY FIRE & SAFETY PTE LTD
07.2023 - Current
SEAB -
BLANGAH RISE PRIMARY SCHOOL
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