Sheetal Rani
Summary
To continue career with an organization that will utilize management, supervision, and administrative skills to benefit mutual growth and success. Hardworking passionate job seeker with strong organizational skills Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Client Experience & Relations Executive
Y3 Technology
9 2021 - Current
- Oversee day-to-day administration of Services’ technological systems, including responding to/redirecting user queries
- Identify and resolve integration issues with vendors and internal IT teams. - Lead test scenario preparation and UAT activities. - Create user manuals and operations manuals. - Plan and facilitate training for Open WhatsApp users. - Manage and escalate critical issues like scope creep to relevant managers
- As immediate response to customer requests, improving customer relationships, performing online maintenance on system terminals, ensuring timely and effective follow-up as promised to customers, processing adjustments on customers' accounts as necessary, and providing best possible solution to all customers by effectively responding to questions and resolving complaints
- Responding to all incoming calls and emails, accessing client inquiries, and offering solutions
- Documenting and following up on key activities and decisions made at meetings
- On-site training for employees on new system improvements
- Managing Woodleigh Mall Project
- Organizing, attending, and participating in stakeholder meetings
- Attending client meetings and monitoring project schedules (e.g., setting agendas, taking notes, following up on action items) Collaborating with Manager and other team members to ensure that projects are completed on time.
Swab project in charge
Med solutions International
03.2021 - 06.2022
- Assign Conducting and Assisting in swabs (NP/OPMT/ART) Participate in various swab operations / home swabbing basis) Other ad-hoc duties assigned
- Mask fitted and PPE trained.(Gov project)
- Educated patients on proper medication use
- Served as primary point of contact for regulatory audits and inspections, demonstrating pharmacy's commitment to operational excellence
Project coordinator
Raffles Medical Group
03.2021 - 06.2021
- Ensured correct clinical information is displayed, regularly updated, and waiting times monitored
- Assist in protecting patients, visitors and staff from abuse and assist in managing abusive and aggressive behavior
- Responsible for clinical incident reporting according to Trust’s health and safety standards
- Helps ensure that medical facility and its staff maintain high level of ethical and professional standards
- Ensures that all clinical staff is accurately notating patients’ electronic health records.
Head of QC Operation | Supply Chain |Warehouse Executive
Sasha’s fine foods
03.2020 - 03.2021
- Managed Key duties Just-in-time management, Total quality management, Inventory management Capacity Planning and Scheduling Operations warehouse management, Team building
- Proven customer support
- Phone contact handling, Ability to multi-task, prioritize and manage time effectively.
Warehouse Coordinator
RedMart Pte Ltd
05.2018 - 03.2020
- Responsible for performing array of duties such as receiving and processing incoming stock and materials and filling orders from stock
- Shipping orders and managing, organizing, and retrieving stock.
Product consultant(supervisor)
Courts Pte Ltd
06.2012 - 05.2018
- Supported operational priorities (KPI) and associated tasks for operations manager
- By offering educated advice and client relationship management
- Customer-focused, with capacity to respond to and adapt to various character kinds, communication, and presentation abilities Maintaining product standards to encourage dependable purchasing experiences
- Find customers and give them information to pique their interest in purchasing goods sold in courts
- B2B marketing and sales
- By offering exceptional customer service, team management, staff training, and key performers, were able to increase customer base by 22% in just three months
- Direct communication between warehouse and supplier.
Beauty consultant
Face Bistro Pte Ltd
06.2010 - 01.2012
- Customer services take a minute of meetings / to arrange appointment and promoting treatments and up selling and add on sales, handled Incoming Phone Calls, Sales Inquiries Prepares: Sales Invoice, daily sales Report/Official Receipt.
Beauty therapist cum consultant
lynn Aesthetic
01.2009 - 01.2010
- Promote and sell beauty products to customers, Attend, and respond to customer queries on beauty products to enhance sales
- Maximized sales targets and established, Coordinate with marketing team
- Accountable for routine administrative operation
Beauty therapist
A fond spa
01.2005 - 10.2007
- Take notes regarding each client’s medical history and ensure that appropriate precautions are taken so that condition is not aggravate, Provide clients with knowledge of different types of available treatment and beauty equipment.
Education
Project Management (PMP) -
Scrum Alliance (scrum master) - undefined
Kaplan Singapore (Advanced Diploma in Management) -
Kaplan Singapore
Singapore 01.2020 - 04.2021
O Level -
Teja Singh Standard Memorial Collage
IndiaSkills
Business Management
undefinedInterests And Achievements
- 2016. Excellent service award(silver) for best customer service in Courts pte ltd, Jurong point.
- My passion is art and people. I enjoy seeing people at their best.
- Love spending time with my children.
Timeline
Swab project in charge
Med solutions International
03.2021 - 06.2022
Project coordinator
Raffles Medical Group
03.2021 - 06.2021
Head of QC Operation | Supply Chain |Warehouse Executive
Sasha’s fine foods
03.2020 - 03.2021
Kaplan Singapore (Advanced Diploma in Management) -
Kaplan Singapore
01.2020 - 04.2021
Warehouse Coordinator
RedMart Pte Ltd
05.2018 - 03.2020
Product consultant(supervisor)
Courts Pte Ltd
06.2012 - 05.2018
Beauty consultant
Face Bistro Pte Ltd
06.2010 - 01.2012
Beauty therapist cum consultant
lynn Aesthetic
01.2009 - 01.2010
Beauty therapist
A fond spa
01.2005 - 10.2007
Client Experience & Relations Executive
Y3 Technology
9 2021 - Current
Project Management (PMP) -
Scrum Alliance (scrum master) - undefined
O Level -
Teja Singh Standard Memorial Collage
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