Sheetal Devi
Singapore
Summary
Enthusiastic and detail-oriented Higher Nitec Business Administration student with hands-on experience in customer service, sales, and airport operations. Skilled in problem-solving, multitasking, and communication, with a proactive approach honed through roles in customer service, retail, and hospitality. Eager to apply my expertise and adaptability in an internship to contribute effectively and continue building my professional skills.
Overview
1
1
year of professional experience
Work History
Passenger Services Staff
Singapore Airport Terminal Services (SATS)
07.2024 - Current
- Passenger Flow Monitoring: Actively managed and tracked the flow of passengers during boarding and disembarkation, ensuring that everyone moved efficiently through the gate areas
- Passenger Assistance: Provided attentive assistance to passengers who needed help, including the elderly, passengers with disabilities, and those requiring extra support
- Ensured they had a smooth experience through boarding and departure
- Document Handling: Verified necessary travel documents such as boarding passes, passports, and visas, ensuring compliance with airline and immigration requirements
- Handled any discrepancies swiftly to avoid delays
- Coordination with Security and Staff: Maintained effective communication with auxiliary and SATS police, coordinating for added security and support when needed
- Facilitated updates with other SATS team members to manage real-time changes or requirements
- Final Boarding Call and Passenger Tracking: Conducted final boarding calls and tracked passengers to ensure everyone was accounted for before departure
- Proactively located missing passengers when needed to prevent delays
- Efficient Gate Closing Procedures: Ensured all procedures were completed before closing the gate, preparing both the aircraft and passengers for on-time departures
Banquet Server (Freelance)
Marina Bay Sands, Raffles Hotel, Carlton Hotel
12.2023
- Delivered high-quality service to guests at prestigious events, ensuring prompt and professional food and beverage service
- Supported event coordination by setting up banquet tables, arranging place settings, and preparing the venue to meet luxury standards
- Worked efficiently under pressure, serving large guest volumes during high-profile events and maintaining a positive guest experience
- Demonstrated adaptability by quickly learning and adhering to each hotel’s unique service protocols
- Collaborated with event teams to ensure seamless service, enhancing overall guest satisfaction and contributing to successful event execution
Retail Sales Associate
6IXTY8IGHT
10.2023 - 12.2023
- Increased daily sales by actively engaging customers and providing personalized product recommendations
- Managed product displays, ensuring items were well-organized and visually appealing to drive customer interest
- Assisted in store inventory management, contributing to timely stock replenishment and accurate sales reporting
- Built strong customer relationships through attentive service, leading to repeat business and positive feedback
- Collaborated with team members to meet and exceed monthly sales targets, contributing to overall store performance
Education
Higher Nitec - Business Administration (Human Resources)
ITE College West
SingaporeGCSE N(A) LEVEL - Normal Academic Level
Canberra Secondary School
Singapore12.2023
Skills
- Leadership
- Teamwork
- Collaboration
- Resilience
- Organizational skills
- Work ethic
Skillsextracurriculars
- Active member of the National Cadet Corps (NCC), developing strong leadership and teamwork skills.
- Led and organized various activities as a Corporal and Class Committee member.
- Participated in high-level events, including the NCC Unit Recognition Award and specialist assessments.
- Contributed to community service projects such as the HCA Hospice initiative.
Timeline
Passenger Services Staff
Singapore Airport Terminal Services (SATS)
07.2024 - Current
Banquet Server (Freelance)
Marina Bay Sands, Raffles Hotel, Carlton Hotel
12.2023
Retail Sales Associate
6IXTY8IGHT
10.2023 - 12.2023
Higher Nitec - Business Administration (Human Resources)
ITE College West
GCSE N(A) LEVEL - Normal Academic Level
Canberra Secondary School
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