Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
SHEENA MARIE AGNAS

SHEENA MARIE AGNAS

Singapore

Summary

Retail Assistant Manager with 9 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Levis Strauss Pte Ltd
07.2020 - Current
  • Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures
  • Ensure strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory
  • Have strong product knowledge and the ability to lead and develop others
  • Meet sales target and goals by training, motivating and providing feedback to store staff
  • Monitor stock, inventory and perform quality assurance of merchandise on a regular basis
  • Coordinate daily staffing and staffing schedules.

BrandAdvisor/Senior Brand Advisor

Jaygee Enterprise Pte Ltd (LEVIS)
08.2015 - 06.2020
  • Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures
  • Ensure strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory
  • Have strong product knowledge and the ability to lead and develop others
  • Meet sales target and goals by training, motivating and providing feedback to store staff
  • Monitor stock, inventory and perform quality assurance of merchandise on a regular basis
  • Coordinate daily staffing and staffing schedules.

Customer Care Representative

Intercontinental Hotels Group
03.2015 - 06.2015
  • Handle the following incoming calls from members of the IHG Rewards Club Program regarding hotel reservations, inquiries, requests, updates, redemptions, complaints and suggestions while displaying excellent customer service
  • Enrolment of new members to the IHG Rewards Club Program manage and maintain IHG Rewards Club Accounts by ensuring member satisfaction.

Education

Bachelor of Science - International Travel And Tourism Management

Lyceum of The Philippines University
Manila
01.2014

High School Diploma -

Our Lady of The Abandoned Catholic School
Muntinlupa
01.2010

Skills

  • Fluency in English; excellent communication skills
  • POS expert; cashiering duties
  • Knowledgeable in Microsoft programs (Excel, Powerpoint, MS Word)
  • Excellent in handling people
  • Willing to work in shifting schedules and public holiday
  • Willingness to learn; fast learner and ability to work under pressure
  • Excellent time management skills
  • Retail Operations
  • Problem-Solving
  • Customer Service and Engagement

References

  • Maricel Gumaru-Carreon, Levis Store Manager, +659107724
  • Ruth Beso, Levis Store Manager, +6590736408

Timeline

Assistant Store Manager

Levis Strauss Pte Ltd
07.2020 - Current

BrandAdvisor/Senior Brand Advisor

Jaygee Enterprise Pte Ltd (LEVIS)
08.2015 - 06.2020

Customer Care Representative

Intercontinental Hotels Group
03.2015 - 06.2015

Bachelor of Science - International Travel And Tourism Management

Lyceum of The Philippines University

High School Diploma -

Our Lady of The Abandoned Catholic School

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SHEENA MARIE AGNAS