Sheena Mae Calura
Summary
Accomplished F&B Executive with a proven track record at Chyau Fwu Wine & Spirits Pte Ltd, enhancing guest satisfaction and team performance through effective training and operational efficiency. Skilled in wine pairing and problem-solving, demonstrated success in improving service quality and resolving complaints, significantly boosting staff retention and performance.
Overview
8
8
years of professional experience
Work History
F&B Executive
Chyau Fwu Wine & Spirits Pte Ltd
03.2023 - Current
- Managed a high-performing team, providing training and mentoring to ensure consistently excellent service.
- Enhanced overall guest experience by consistently monitoring service quality and making necessary adjustments based on feedback from both guests and employees alike.
- Successfully managed challenging situations with guests by resolving complaints professionally and efficiently, maintaining a positive reputation for the establishment.
- Developed a comprehensive employee training program that resulted in increased staff retention and improved performance.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer complaints involving food or beverage quality and service.
F&B Supervisor
Frites Belgium on Tap
11.2016 - 06.2018
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Streamlined inventory management with diligent tracking and regular communication with suppliers to ensure adequate stock levels.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Education
No Degree - HOTEL AND RESTAURANT MANAGEMENT
PASS COLLEGE
PHILIPPINES01-2010
Skills
- Operational efficiency
- Wine pairing
- Food and beverage operations
- Operations oversight
- Ordering supplies
- Teamwork
- Problem-solving
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
Timeline
F&B Executive
Chyau Fwu Wine & Spirits Pte Ltd
03.2023 - Current
F&B Supervisor
Frites Belgium on Tap
11.2016 - 06.2018
No Degree - HOTEL AND RESTAURANT MANAGEMENT
PASS COLLEGE
Similar Profiles
Yee Chiang Lee (Janet)Yee Chiang Lee (Janet)
Senior Ecommerce Executive at Kingsman Exim Wine & Spirits Pte LtdSenior Ecommerce Executive at Kingsman Exim Wine & Spirits Pte Ltd
Matthew ColemanMatthew Coleman
Director of Wine at Auburn Spirits, Auburn Wine & SpiritsDirector of Wine at Auburn Spirits, Auburn Wine & Spirits
Elliot PorozniElliot Porozni
Managing Partner at Highlander Wine & SpiritsManaging Partner at Highlander Wine & Spirits
SIDDHANT JADHAVSIDDHANT JADHAV
F&B Executive at CLOSSAL HOSPITALITY (KYND CAFE & BAR)F&B Executive at CLOSSAL HOSPITALITY (KYND CAFE & BAR)
Anjali MishraAnjali Mishra
F&B Executive at Courtyard by MarriottF&B Executive at Courtyard by Marriott