Muhd Shazrin Nuh Ilham
SINGAPORE
Summary
Motivated and driven 23-year-old seeking a stable and lifelong career opportunity. Eager to channel energy into a rewarding role that offers growth, learning, and the chance to make a lasting impact. Demonstrating a strong work ethic, adaptability, and a passion for continuous self-improvement. Bringing a solid educational foundation and a commitment to excellence. Ready to contribute to a dynamic team and embark on a fulfilling professional journey.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
IT Engineer
Kyndryl Singapore
2024.09 - Current
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
- Deployed effective IT solutions for increased productivity and streamlined operations.
- Developed comprehensive documentation for IT processes, enhancing knowledge sharing among team members.
- Supported company-wide digital transformation initiatives by effectively integrating new technologies into existing workflows.
- Delivered exceptional user support, resulting in increased satisfaction rates among clients and colleagues.
- Established effective backup procedures, ensuring prompt disaster recovery in the event of data loss or system failure.
Fraud Detection Analyst & Card Authoriser
United Overseas Bank Limited
2023.11 - 4 2024
- Processing manual requests and offer assistance to merchants and customers for POS transactions
- Card risk transaction monitoring
- Monitor real time queues and identify high risk transactions within the business portfolio
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks
- Identify fraudulent transactions and cancel them from further processing
- Reviewing of credit facilities for customers
- Ensuring proper documentation and compliance during key job processing.
Bank Branch Ambassador
OCBC BANK SINGAPORE
2023.08 - 2023.11
- Serve customers in a professional and friendly manner, addressing their inquiries and concerns
- Assist with ATM banking transactions, including deposits, withdrawals, transfers, and bill payments accurately and efficiently
- Provide information on latest banking products and services
- Assist in updating customer's account and information in compliance with regulatory requirements
- Support branch staff with administrative tasks such as filing, data entry, and document preparation
- Resolve customer issues promptly, escalating complex cases to seniors when necessary
- Collaborate with other branch team members to achieve branch goals and targets
- Stay updated on industry trends, bank policies, and procedures to provide accurate information to customers
- Contribute to a positive and team-oriented work culture, promoting a strong customer-focused approach.
Infantry Trooper
SINGAPORE ARMED FORCES
2021.08 - 2023.08
- Highly trained and disciplined, demonstrating a track record of effectively executing tactical operations in high-pressure environments
- Possesses exceptional physical fitness and mental resilience to adapt to dynamic combat situations
- Proven ability to work collaboratively within a team, follow orders, and maintain composure under stress
- Proficient in leading and participating in combat missions, ensuring team safety, and effectively communicating vital information
- Known for maintaining a high level of professionalism and dedication to the infantry's core principles
- Specialise in firearms, marksmanship, and long-range engagements
- Demonstrated ability to achieve precision shots under various conditions.
Education
Diploma in Business Administration (Digital Marketing) -
PSB ACADEMY
Singapore 2019.05 - 2021.05
GCE N LEVEL -
St Andrews Secondary School
Singapore 2014.01 - 2017.05
Skills
Ability to Work Under Pressure
Team Player
Data Analysis
Leadership
Fast Learner
Timeline
IT Engineer
Kyndryl Singapore
2024.09 - Current
Fraud Detection Analyst & Card Authoriser
United Overseas Bank Limited
2023.11 - 4 2024
Bank Branch Ambassador
OCBC BANK SINGAPORE
2023.08 - 2023.11
Infantry Trooper
SINGAPORE ARMED FORCES
2021.08 - 2023.08
Diploma in Business Administration (Digital Marketing) -
PSB ACADEMY
2019.05 - 2021.05
GCE N LEVEL -
St Andrews Secondary School
2014.01 - 2017.05
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