Shayenne Mok

Summary

Dynamic Retail Assistant with experience at Goldwood, excelling in customer service and POS system operation. Recognized for enhancing customer satisfaction through effective assistance and product knowledge. Proven ability to manage time efficiently while maintaining a flexible schedule, ensuring a well-organized sales floor and a positive shopping experience.

Work History

Retail Assistant

Goldwood

01.2025 - 03.2025

Used POS system to process sales, returns, online orders, and gift card activations.
Greeted customers, helped locate merchandise, and suggested suitable options.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

High School Diploma - ITE College Central

Northbrooks Secondary School

Skills

Customer service
Customer assistance
Patience and empathy
Time management capabilities

Cash register operation
POS system operation
Flexible schedule availability
Fast learner

Languages

Chinese (Mandarin)

Intermediate (B1)

Timeline

Retail Assistant

Goldwood

01.2025 - 03.2025

High School Diploma - ITE College Central

Northbrooks Secondary School

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