Shawn Lim Wei Yang
Management Trainee
Singapore
Summary
Enthusiastic and dedicated learner always seeking opportunities to enhance skills and knowledge. Strong desire for self-improvement and actively seeks ways to stay ahead in field. Committed to personal growth, embraces challenges, and continuously strives to expand expertise.
Overview
8
8
years of professional experience
Work History
Barista / Management Trainee
Common Man Coffee Roasters
12.2021 - 12.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Packaged bagels, muffins and other food items for customer purchase.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Barista
Huggs Coffee
10.2017 - 12.2021
- Inspect beverages before serving
- Handle finishing touches and assist with complicated latte stenciling on signature beverages
- Facilitate demonstration days to show customers how to manually tamper, pull and extract coffee beans to make espresso shots
- Supervise a team of junior Baristas, servers and admin staff
- Create unique seasonal coffee blends to promote during major holidays i.e
- Christmas and Labor day
- Implemented a new latte art training program to teach 20 Baristas milk frothing and simple pouring methods
Barista
Huggs Coffee
09.2016 - 09.2017
- Responsible for the opening and closing of store
- Handled all food available in store
- Prepared and served beverages as per ordered by customers
- Trained part-timers and assigned their tasks
Education
National ITE Certificate - Facility Technology ( Air-Conditioning and Refrigeration)
Institute of Technical Education
GCE Normal Technical Level - undefined
Queenstown Secondary School
Skills
Microsoft Office
Powerpoint
Word
Excel
Teamwork
Independent
Disciplined
Interpersonal Skills
Flexible
Nationalservice - Experience
Experience in admin for 1 year 6 months
Personal Information
- Date of Birth: 07/03/93
- Nationality: Singaporean
Skillsandlanguages
Proficient in Microsoft Office (Powerpoint, Word, Excel), Teamwork, Independent, Disciplined, Interpersonal Skills, Flexible, English, Fluent (Spoken and Written), Mandarin, Fluent (Spoken and Written)
Timeline
Barista / Management Trainee
Common Man Coffee Roasters
12.2021 - 12.2024
Barista
Huggs Coffee
10.2017 - 12.2021
Barista
Huggs Coffee
09.2016 - 09.2017
GCE Normal Technical Level - undefined
Queenstown Secondary School
National ITE Certificate - Facility Technology ( Air-Conditioning and Refrigeration)
Institute of Technical Education
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