Shawn Lim Keng Yong
Summary
Driven by a proven track record of enhancing customer satisfaction and streamlining operations at HSBC Bank, I excel in banking software proficiency and critical thinking. My experience spans from improving credit card processing efficiency to fostering educational growth as a Private Academic Tutor, showcasing my ability to manage people while building meaningful relationships. My history as a Sales Associate has also made me successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. I am knowledgeable about product merchandising, payment processing and area management. Lastly, I am a dedicated and dependable relationship-builder with excellent organizational strengths and excellent work ethic.
Overview
6
6
years of professional experience
Work History
Banking Officer
HSBC Bank (Singapore) Limited
Mapletree Business City, Singapore
11.2022 - 11.2023
- Assisted clients with various banking needs including account openings, loan applications, and credit card applications.
- Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
- Streamlined loan processing for improved efficiency and faster approvals.
- Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
- Maintained strict adherence to confidentiality policies, ensuring the protection of sensitive client information at all times.
Private Academic Tutor
Freelancing
Singapore
08.2020 - 09.2022
- Developed strong rapport with students, fostering a positive and supportive learning environment.
- Provided ongoing feedback to students regarding their performance, setting achievable goals and celebrating milestones achieved.
- Assisted students in developing effective study habits, time management skills, and organizational techniques for better academic success.
- Inspired lifelong learning among students by cultivating curiosity and enthusiasm for knowledge acquisition throughout tutoring sessions.
Sales Associate Specialist
ProfilePrint Private Limited
Plaza Singapura, Singapore
03.2018 - 09.2020
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
Education
Bachelor of Science - Accounting And Finance
Singapore Institute of Management - UOL
Clementi, Singapore09.2022
Skills
- Banking Software Proficiency
- Sales Proficiency
- Proficient in Python and C
- Meticulous and Detail-Oriented
- Willing to Learn
- Critical Thinking
- Project Management
- Technical Knowledge
- Business Relationship Management
- Patience and Empathy
Accomplishments
- Collaborated with team of 6 in the sourcing of participating merchants for Singapore Tea Festival 2018 and 2019.
- Performed as concertmaster with the SIM String Ensemble for 2 years.
- Collaborated with other musicians on performance projects covered by YouTube and National Arts Council.
Hobbies
- Amateur Chamber Musician
- Avid Basketball Player
- Aspiring Pastry Chef
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Japanese
Intermediate (B1)
Timeline
Banking Officer
HSBC Bank (Singapore) Limited
11.2022 - 11.2023
Private Academic Tutor
Freelancing
08.2020 - 09.2022
Sales Associate Specialist
ProfilePrint Private Limited
03.2018 - 09.2020
Bachelor of Science - Accounting And Finance
Singapore Institute of Management - UOL