Summary
Overview
Work History
Education
Skills
Workforceskillsqualifications
Nationalservice
Personal Information
Timeline
Generic
Shawn Kwan Yu Xuan

Shawn Kwan Yu Xuan

Pasir Ris

Summary

Placid temperament and very keen to learn new skills. I adapt fast to different task sets, environments and working styles. Having a strong sense of responsibility to complete any given task to the best of my ability. In addition, I enjoy being creative, always having the mindset to constantly upgrade myself and to be able to enhance new skills to aid in the company's growth.

Overview

13
13
years of professional experience

Work History

Executive Host

Marinabaysands
11.2023 - Current
  • Enhanced guest satisfaction by providing personalized and attentive service.
  • Provided assistance in resolving patrons enquiries or concerns, demonstrating empathy and understanding.
  • Streamlined communication between other departments, optimizing efficiency in addressing guest needs.

Floor Supervisor

LuxeClub
09.2022 - 07.2023
  • Assign daily tasks to the floor team and monitor their performance
  • Maintaining and updating reports related to their performance and communicating it to the managers
  • Provide prompt customer support with a professional, friendly, and patient attitude
  • Politely addressed any customers complaints, escalating to management when necessary
  • Train new hires on company's procedures, and compliance guidelines

Coordinator

SuperSteam
05.2022 - 08.2022
  • Gather and organise materials to support operations

FloorStaff/Bartender

Binary
04.2022 - 05.2022
  • Followed guidelines for allergy and diet concerns and obeyed food handling safety regulations and procedures
  • Greet, seated and served customers
  • Making sure the flow of service is smooth and adhering to company's standards

Door Host

1-Group Pte.Ltd
08.2021 - 10.2021
  • Monitor Restaurant activities to determine seating and dining flow
  • Respond to guest inquiries and requests in a timely, friendly and efficient manner

Floor Staff

BangBang
05.2017 - 03.2020
  • Communicating and cooperating with the management and team throughout the night to keep operations smooth
  • Service Standards, always trying to exceed customers expectations, making them feel welcomed and to turn them into returning customers
  • Working with VIPs, ensuring that they always feel like they are being treated exclusively by going above the norm

Floor Supervisor

Legacy Music Festival
12.2019 - 12.2019
  • Company Overview: 2-days Event
  • Assigning tasks to front end employees and guiding them
  • Assisting and maintaining customers expectations
  • 2-days Event

BackStage Crew

Mass Merchandise Pte.Ltd
10.2015 - 10.2016
  • Setting up and tearing down the event venue
  • Managing tasks and communicating with designers to ensure the event is well set according to the master plan and that the event runs smoothly

Bartender

Mink
05.2012 - 06.2013
  • Managing bar inventory, restocked supplies
  • Kept the bar presentable and well-stocked to meet customers' needs

Education

Diploma in Commerce's - Marketing Management

Kaplan Higher Education
10.2017

GCE 'O' Level -

Pasir Ris Crest Secondary School
01.2011

PSLE -

Elias Park Primary School
01.2006

Skills

  • English (Spoken and Written)
  • Chinese (Spoken)
  • Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Class 3 Driving license
  • Good organisation skills
  • Diverse supplier networks management
  • Time management
  • Customer service
  • Knowledge of Production
  • Work Safety and Health Policy
  • 5S Techniques
  • Basic Productivity Practices
  • Teamwork in The Workplace
  • Design Thinking
  • Food and Beverage Safety and Hygiene Policies and Procedures
  • Product Improvement

Workforceskillsqualifications

  • Singapore Furniture Industries Council (WSQ), 03/29/16, 04/25/16, Demonstrate Knowledge of Production, Apply Work Safety and Health Policy, Apply 5S Techniques, Perform Basic Productivity Practices, Apply Teamwork in The Workplace, Implement Design Thinking
  • Eduquest International Institute (WSQ), 08/01/17, Food and Beverage Safety and Hygiene Policies and Procedures
  • People Management and Retail Development (WSQ), 01/12/22, 05/27/22, Product Improvement, Emerging Technology, Workplace Communications, Retail & the Economy, Sales Target Management, Retail Adapt to Change, Customer Experience Innovation, Customer Loyalty & Retention Strategy

Nationalservice

Completed, Logistics, 09/05/12, 09/05/14

Personal Information

  • Ethnicity: Chinese
  • Date of Birth: 04/12/94
  • Nationality: Singaporean
  • Driving License: Class 3
  • Marital Status: Single

Timeline

Executive Host

Marinabaysands
11.2023 - Current

Floor Supervisor

LuxeClub
09.2022 - 07.2023

Coordinator

SuperSteam
05.2022 - 08.2022

FloorStaff/Bartender

Binary
04.2022 - 05.2022

Door Host

1-Group Pte.Ltd
08.2021 - 10.2021

Floor Supervisor

Legacy Music Festival
12.2019 - 12.2019

Floor Staff

BangBang
05.2017 - 03.2020

BackStage Crew

Mass Merchandise Pte.Ltd
10.2015 - 10.2016

Bartender

Mink
05.2012 - 06.2013

GCE 'O' Level -

Pasir Ris Crest Secondary School

PSLE -

Elias Park Primary School

Diploma in Commerce's - Marketing Management

Kaplan Higher Education
Shawn Kwan Yu Xuan