Shawn Koh
Summary
A seasoned professional with a proven track record at Coinstore, I excel in sales strategies and building rapport, significantly boosting sales and client satisfaction. My experience spans from financial advising at Legacy FA to leading sales teams across Asia and EMEA, showcasing exceptional coaching abilities and a knack for exceeding targets.
Overview
14
14
years of professional experience
Work History
Sales Advisor India and Korea
Coinstore
10.2024 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Achieved or exceeded company-defined sales quotas.
- Increased sales by offering advice on purchases and promoting additional products.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
Regional Manager EMEA
Coinstore
10.2023 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for European and African staffs.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
Singapore Team Leader
Coinstore
10.2022 - 10.2023
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Built strong team by recruiting and developing top sales talent.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
Business Development Executive
Coinstore
10.2021 - 10.2022
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
Financial Advisor
Legacy FA
01.2018 - 02.2022
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Worked with clients to support understanding of rationale and details of financial strategies.
Military Inspector
Singapore Armed Forces
09.2010 - 08.2017
- Completion of Basic War Fighter Course
- Completion of Jungle Confidence Course (JCC)
- Completion of Silent Precision Drill Squad (SPDS) Course
Education
BBA - Business Management
RMIT University
Singapore06-2016
Skills
- Sales experience
- Sales strategies
- Sales background
- Sales training
- Objection handling
- Persuasion techniques
- Performance tracking
- Coaching and mentoring
- Competitor analysis
- Brand awareness
- Building rapport
Timeline
Sales Advisor India and Korea
Coinstore
10.2024 - Current
Regional Manager EMEA
Coinstore
10.2023 - Current
Singapore Team Leader
Coinstore
10.2022 - 10.2023
Business Development Executive
Coinstore
10.2021 - 10.2022
Financial Advisor
Legacy FA
01.2018 - 02.2022
Military Inspector
Singapore Armed Forces
09.2010 - 08.2017
BBA - Business Management
RMIT University
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