Hi, I’m
Shaun Presley White
Customer Service Associate
Summary
Skilled Usher proficient in selling tickets, answering questions and monitoring facilities. Versed in security standards, cleaning procedures and restocking strategies. Enthusiastic Usher successful at managing security, maintenance and cleaning operations. Restores venues to neat and professional appearance in quick order. Industrious and energetic with skill in quickly completing diverse tasks,
Overview
1
year of professional experience
Work History
Golden Screen Cinema Melaka Sdn Bhd.
Cinema Crew
03.2022 - Current
Job overview
- Provide excellent customer service to the customers.
- Attend to inquiries or feedback from the customers.
- Adhere with the Company Standard Operating Procedures.
- Ensure hygiene of the Cinema premises & equipment.
- Handling of point of sales system.
- Regular hall checking to ensure movie pictures / sound / subtitles are clear.
- Assisted patrons by giving directions to areas inside or outside venue.
- Assisted with keeping venue safe, clean and presentable for guests.
- Guided guests to exits and offered direct assistance in case of emergency.
- Greeted guests, scanned tickets upon entry, answered guest questions and helped with seat location.
Jonker Casing Haus Melaka
Store Assistant / Logistic Co Ordinator
01.2022 - 03.2022
Job overview
•assist in packing and unpacking of mobile case.
•Prepare packing order according to online order manifest.
•Co-ordinate with logistic partner for pick up collection.
• pick and pack goods for re-export purpose
• carry out duties as assigned by the warehouse supervisor
Education
Sekolah Menengah Kebangsaan Methodist (ACS) Melaka, Melaka, Malaysia
from SPM
2021
Seri Stamford College, Melaka, Malaysia
from Diploma in Hospitality Management, (AHLEI)
2022
Skills
- Ticket Authenticity Verification
- Patron Directions
- Cash Register Operations
- Hospitality Management
- Sanitation Practices
- Distribution Services
- Ticket Collection
- Local Attraction Information
- Lost and Found
- Maintaining Clean Work Areas
- Special Needs Assistance
- Creative Solutions
- Customer Needs Assessments
- Client Service
- Safe Food Handling Practices
- Station Preparation
- Credit Card Transaction Processing
- Providing Feedback
- Call Answering and Routing
- Store Merchandising
- Customer Queries and Response
- Company Safety Standards
- Promotions and Special Events
- Cash Drawer Management
- Food Service Assistance
- Advertising Displays
- Patron Support
- POS Transactions
- Crowd Management
- Guest Satisfaction
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Cinema Crew
Golden Screen Cinema Melaka Sdn Bhd.
03.2022 - Current
Store Assistant / Logistic Co Ordinator
Jonker Casing Haus Melaka
01.2022 - 03.2022
Sekolah Menengah Kebangsaan Methodist (ACS) Melaka
from SPM
Seri Stamford College
from Diploma in Hospitality Management, (AHLEI)
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