Summary
Overview
Work History
Education
Skills
Timeline
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Shaun Tan

Shaun Tan

Senior Manager

Summary

1. Accomplished Senior Manager with 6 years of experience adept at overseeing daily business operations.

2. Excel in crafting effective prompts in Large Language Models to expedite business transaction processing.

3. Skilled in autonomously managing extensive projects and leading focus group discussions across Ministries and Statutory Boards.

4. Possess strong technical expertise in transaction disputes, financial transactions, and general ledger reconciliation.

5. Effective leader leveraging digitalization and automation to reduce costs, streamline processes, and boost team productivity.

6. Proficient in customer relationship management and interpersonal communication, ensuring optimal levels of customer satisfaction.

7. Demonstrated excellent awareness of operational risks, proactively identifying issues that may impact critical functions and safeguarding stakeholders' interests.

Overview

10
10
years of professional experience

Work History

Senior Manager

Central Provident Fund Board
05.2020 - Current
  • 1. Supervised a team of executives and assistant managers to administer housing scheme policies and process applications efficiently.
  • 2. Proficient in managing member complaints and providing guidance for effective service recovery.
  • 3. Spearheaded the department's business continuity plan to ensure effective mapping of service disruption strategies.
  • 4. Conducted annual risk assessments for the department to ensure robust processes capable of adapting to emerging technological trends and system changes.
  • 5. Served as the audit liaison officer, overseeing external and internal auditors to ensure smooth annual audits, resulting in zero findings.
  • 6. Demonstrated adept project and change management skills, meticulously planning project timelines and resources while effectively managing stakeholders' expectations.
  • 7. Leveraged Generative AI and UiPath proficiently to optimize team productivity and efficiency.

Manager

United Overseas Bank Ltd
01.2018 - 05.2020
  • 1. Supervised team of 5 professionals, coordinating all operational functions and managing daily workload distribution.
  • 2. Produced and delivered daily dashboard reports to upper management, facilitating tracking of team productivity and performance metrics.
  • 3. Leveraged expertise in Robotic Process Automation (RPA) to streamline credit card transaction processing, refunds, and installment payment plans.
  • 4. Conducted thorough risk assessments by analyzing diverse data sets, reports, and market trends, successfully mitigating financial risks associated with merchant activities.
  • 5. Conducted daily reconciliations of general ledgers, meticulously investigating discrepancies and ensuring precise adjustments to accounting entries.
  • 6. Ensured prompt completion of daily and monthly surprise proofing of general ledger accounts to finance team, maintaining zero exceptions or deviations from norms.

Senior Chargeback Analyst Officer

United Overseas Bank Ltd
07.2014 - 01.2018
  • 1. Achieved exceptional track record, successfully resolving over 90% of billing disputes across major card brands including Visa, MasterCard, JCB, and CUP.
  • 2. Proficient in crafting rebuttals for arbitration filings, advocating for best interests of merchants and cardholders.
  • 3. Demonstrated outstanding analytical and organizational skills, ensuring timely processing of disputes within agreed service-level agreements and maintaining zero customer complaints year after year.
  • 4. Acknowledged as dependable individual with ability to work autonomously under pressure while maintaining high standards.
  • 5. Applied meticulous attention to detail in analyzing customer disputes, gathering information, and considering multiple perspectives.

Education

Bachelor of Science - Chemistry & Biological Chemistry

Nanyang Technological University
04.2001 -

Diploma With Merit - Chemical Engineering

Ngee Ann Polytechnic
04.2001 -

Skills

Effective Leadership and Team Management

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Timeline

Senior Manager

Central Provident Fund Board
05.2020 - Current

Manager

United Overseas Bank Ltd
01.2018 - 05.2020

Senior Chargeback Analyst Officer

United Overseas Bank Ltd
07.2014 - 01.2018

Bachelor of Science - Chemistry & Biological Chemistry

Nanyang Technological University
04.2001 -

Diploma With Merit - Chemical Engineering

Ngee Ann Polytechnic
04.2001 -

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Shaun TanSenior Manager