Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaun Ng

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

Overview

8
8
years of professional experience

Work History

Barista

Flash Coffee
01.2024 - 09.2024
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Floor Staff Assistant/Barista

Old Town White Coffee
05.2023 - 12.2023
  • Organized travel arrangements for staff members, ensuring smooth transitions during business trips.
  • Prepared PowerPoint presentations for senior-level staff with attention to detail.
  • Greeted guests in with friendliness and professionalism.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Barista

Jewel Coffee
04.2019 - 04.2020
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Maintained regular and consistent attendance and punctuality.
  • Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Logistic

DHL Logistic
04.2016 - 08.2016

Stock inventory

Stock Replenishment and packing

Education

High School Diploma -

ITE Easy
Singapore
01.2017

GED -

Bedok South Secondary School
Singapore
01.2014

Skills

  • Order Taking
  • Cleaning and sanitizing
  • Customer Retention
  • Drink customization
  • Brand positioning
  • Public and Media Relations

Timeline

Barista

Flash Coffee
01.2024 - 09.2024

Floor Staff Assistant/Barista

Old Town White Coffee
05.2023 - 12.2023

Barista

Jewel Coffee
04.2019 - 04.2020

Logistic

DHL Logistic
04.2016 - 08.2016

High School Diploma -

ITE Easy

GED -

Bedok South Secondary School
Shaun Ng