Shasi Reka Kanniappan

• Manage the daily operations of logistics services for Peninsular Malaysia, East Malaysia, and Brunei, including transportation, warehousing, and inventory management.
• Coordinate the timely delivery of goods to customers and stakeholders, ensuring adherence to agreed-upon service levels.
• Oversee import/export operations, including managing customs documentation and compliance with local regulations (Malaysia and Brunei).
• Manage relationships with third-party logistics providers (3PLs), transporters, and warehouse operators.
• - Ensure all logistics operations comply with local regulations, including customs requirements, safety standards, and environmental guidelines.
• Ensure proper handling and storage of goods, especially for sensitive or perishable products, to prevent damage or loss.
• Refresher training for Distributors on GWP(Good Warehouse Practices) & TPM (Total Product Management)
• Monitor Pallets movement (Direct accounts, Child account, External warehouse & Toll packers). Ensure pallets numbers sufficient to cater Enstek plants and suppliers.
• - Foster a collaborative and positive working environment, ensuring alignment with organizational goals.
• Generate and present logistics performance reports to management, including key metrics (e.g., CFR (casefill rate), DOT/DOTIF (delivery on time), cost per cs, truck & container utilization, inventory turnover, forecast vs actual etc.).
• Negotiate with suppliers and customers to improve supply chain efficiency and sustainability.
• Continuously analyze the performance of logistics operations and propose improvements or innovations.

Apr 2025 - Current (Logistics Services Manager - General Trade)

Apr 2023 - Mar 2025 (Senior Order Management Specialist)

Jun 2017 - Mar 2022 (Order Management Specialist)

• A results-driven professional with expertise in improving Customer Satisfaction Index (CSI) and resolving customer issues through proactive feedback analysis and strategic problem-solving.
• Demonstrated strong problem-solving abilities by resolving complex cases, earning recognition from stakeholders.
• Led the CSI improvement project to minimize errors and enhance service value.
• Experienced in preparing detailed Month-End Reports and onboarding materials for new team members.
• High-End Customer Management (Shell Cards), ensuring all inquiries and service requests were addressed within the agreed Service Level Agreement (SLA)
• Taken ownership from end to end customer enquiry.
• Handling special requests & customer feedback (ie: Festive season blocking, Card creation)
• Shell card Online & E-Invoicing- Troubleshooting & Virtual Guidance

Feb 2016 - Jan 2017 (Customer Feedback Analyst)

Aug 2014 - Jan 2016 (PSM-Premium Customer Care Team)

Achievement:

• President - MYSG Commercial Fleet Away Day 2016
• Huddle Conductor (Planning & execution)
• NMPI (Near Miss Potential Incident) Submission - Always emphasize on House Safety and Security
• Host for Deepavali R&R (Reward & Recognition) 2015

System Navigation:

• CRM, Medallia, H3-GFN(Card profile), Sistem Subsidy(KPDNKK), Atlas(Card Balance), GHL(Cash Card Subsidy), GHP(card & Pin Tracking), AAA-SCOL System, AX(payment)

• Reporting to Service One Manager (Call centre) & Supervise team on day-to-day operation.
• Attend 2nd level escalation, investigate, resolve and follow up with customer, update Risk Management Report (RMR), generate contingency report
• In charge of hotel phones & headsets inventory as well as hotel mobile phone billing.
• Prepare training materials
• Connect with Starhub /SingTel/Land Transport Authority(LTA) for a Corporate events (Singapore Formula One)
• Familiar with Hotel Reservation (FIT/Group/Travel Agent) booking

Achievement:

• Be part of Hotel TRANSFORMATION (March 2012 till September 2012)
• Handled corporate event (Singapore Formula One)

System Navigation:

• AVAYA(Call), HotSOS(Request), DuVoice(Alarm) & OPERA(System)