Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharuhizani Rahim

Summary

Dynamic and dedicated professional with a strong background in customer service at JW Marriott. Proven ability to enhance guest satisfaction through effective communication and food safety expertise. Recognized for implementing process improvements that reduced wait times, showcasing reliability and a strong work ethic in fast-paced environments. Committed to delivering exceptional service and fostering teamwork.

Overview

20
20
years of professional experience

Work History

Service Crew Member

JW MARRIOTT
01.2024 - Current
  • Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
  • Maintained cleanliness and organization in dining and service areas to enhance guest experience.
  • Collaborated with team members to ensure timely food preparation and delivery during peak hours.
  • Implemented process improvements that streamlined service workflows, reducing wait times for customers.
  • Assisted in the development of promotional materials to boost sales and enhance brand visibility.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept customers and crew areas organized.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
  • Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Brewed coffee and tea and changed out drink station syrups.

Part Time Assistant Teacher

MyFirst School
05.2012 - 08.2012
  • Supported classroom activities, facilitating engaging learning experiences for students.
  • Assisted lead teacher in developing lesson plans and instructional materials.
  • Monitored student progress, providing timely feedback to enhance understanding.
  • Implemented individualized support strategies to address diverse learning needs.
  • Coordinated small group instruction, fostering collaborative learning environments.
  • Maintained classroom organization and managed supplies effectively for optimal learning conditions.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Worked with teachers to design lesson plans and coordinate activities for classes.

Guest Service Agent

Grand Millennium
03.2009 - 06.2011
  • Provided exceptional customer service, resolving inquiries and complaints efficiently.
  • Managed guest check-ins and check-outs, ensuring seamless operations.
  • Coordinated with housekeeping to maintain cleanliness and readiness of guest rooms.
  • Utilized hotel management software to track reservations and manage room assignments.
  • Implemented feedback mechanisms to enhance guest satisfaction and service quality.
  • Collaborated with other departments to streamline communication and improve overall guest experience.
  • Collected room deposits, fees, and payments.
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
  • Greeted guests upon arrival and offered assistance.
  • Developed strong relationships with repeat customers, fostering loyalty and return visits.
  • Improved guest experience scores by consistently delivering exceptional service through active listening skills.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Greeted guests upon arrival by providing warm welcome.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Handled customer complaints to satisfy and retain guests.
  • Created welcoming and comfortable environment for guests.
  • Assisted guests with variety of services and local attraction information.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Scheduled and confirmed restaurant reservations for guests.

Retail Supervisor(Misaki)

JB RUPA
04.2006 - 06.2008
  • Supervised daily operations, ensuring optimal staff performance and customer satisfaction.
  • Trained new team members on store policies and operational procedures.
  • Assisted in inventory management, conducting regular stock assessments and reorder processes.
  • Implemented visual merchandising standards to enhance product presentation and drive sales.
  • Resolved customer inquiries and complaints efficiently, promoting positive shopping experiences.
  • Monitored cash handling procedures to maintain accuracy during transactions.
  • Collaborated with management to develop strategies for improving store efficiency and workflow.
  • Maintained cleanliness and organization of the sales floor to ensure a welcoming environment.
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Coordinated merchandising displays, signage and sales enablement.
  • Boosted store sales through effective merchandising, product placement, and promotional displays.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Trained and oriented associates to maximize team performance.
  • Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
  • Implemented visual merchandising guidelines consistently for an appealing store layout that attracted customers'' attention.
  • Created timely and accurate inventory, cash and production reports for senior managers.
  • Managed inventory levels to align with seasonal demand, avoiding stockouts or excessive overstock situations.

Sales Associate

Wingtai
10.2005 - 04.2006
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained store organization, ensuring merchandise is well-displayed and accessible.
  • Processed transactions accurately using point-of-sale systems to ensure efficiency.
  • Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
  • Learned inventory management techniques, supporting stock replenishment efforts.
  • Engaged in training sessions to develop product knowledge and sales techniques.
  • Monitored store cleanliness and safety standards, contributing to a positive shopping environment.
  • Adapted quickly to changing priorities and customer needs in fast-paced retail setting.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

N Level -

Hillgrove Secondary School
Bukit Batok East
10.2004

Skills

  • Customer service
  • Cleaning and sanitizing
  • Verbal and written communication
  • Strong work ethic
  • FLUENT IN LANGUAGE
  • Food safety knowledge
  • Cleanliness and hygiene
  • Food safety
  • Menu memorization
  • Hospitality service expertise
  • Reliability and punctuality
  • Order accuracy
  • Beverage preparation
  • Product sourcing
  • Sales expertise
  • Table setting
  • Task assistance
  • Teamwork and collaboration
  • Integrity and honesty
  • Flexible schedule
  • Food preparation
  • Safe food handling
  • Willingness to learn
  • Product knowledge
  • Company standards

Timeline

Service Crew Member

JW MARRIOTT
01.2024 - Current

Part Time Assistant Teacher

MyFirst School
05.2012 - 08.2012

Guest Service Agent

Grand Millennium
03.2009 - 06.2011

Retail Supervisor(Misaki)

JB RUPA
04.2006 - 06.2008

Sales Associate

Wingtai
10.2005 - 04.2006

N Level -

Hillgrove Secondary School

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Sharuhizani Rahim