SHARONJIT KAUR

HR Operations Specialist | Workday & ServiceNow| APAC HR Processes

• Execute regional HR data standards, processes, and policies to enhance employee experience and satisfaction.
• Subject matter expert in HR processes, policies, and SOPs across APAC (SEA, ANZ, India).
• Manage end-to-end HR transactions (promotions, salary changes, exits, verifications, inquiries) via Workday & ServiceNow.
• Develop HR documentation, including contracts, bonus letters, and promotion letters.
• Liaise with stakeholders and employees to resolve cases, provide updates, and ensure compliance.
• Maintain accurate employee data and HR reporting in Workday and ServiceNow.
• Conduct training for stakeholders and employees on HR systems and processes.
• Create and update SOPs, document process changes, and ensure knowledge management.
• Participate in projects, system testing, and process improvements.
• Monitor SLAs, KPIs, and service agreements while handling escalations and implementing solutions.
• Collaborate with HRBPs, managers, and teams to enhance service delivery and streamline HR operations.
• Share best practices, lead improvement initiatives, and contribute to knowl

Talent Acquisition Specialist | Full-Cycle Recruitment | Employer Branding

• Led end-to-end recruitment for professional hires (ASEAN) and graduate hires (APAC).
• Sourced candidates via multiple channels, including job portals, LinkedIn, referrals, and vendors.
• Partnered with HR, regional, and global business managers to define job scopes and hiring needs.
• Developed and implemented best practices for graduate hiring across APAC.
• Ensured a seamless candidate experience throughout the recruitment process.
• Trained interviewers on standardized competency, behavioral, and technical interview frameworks.
• Managed graduate recruitment campaigns, coordinating with stakeholders and handling logistics.
• Designed and executed attraction strategies, forming strong relationships with universities and graduate vendors.
• Strengthened employer branding in APAC by collaborating with the Global Recruiting team.
• Drove diversity hiring initiatives and proactively built a talent pipeline.
• Maintained recruitment data integrity and provided regular updates to regional and global teams.
• Monitored country-level hiring progress, ensuring compliance with guidelines and resolving visa-related issues.
• Spearheaded the test run and rollout of the "License to Hire" module to standardize global interviews.
• Supported hiring managers in interview management and ensured structured feedback collection.

Talent Acquisition & HR Programs Specialist | Process Optimization | Employer Branding

• Revamped recruitment processes using technology to create a structured candidate database, improving stakeholder efficiency.
• Led the transition to a digital recruitment portal, making the Malaysian office a pioneer in successful implementation.
• Organized cost-effective annual recruitment drives through student associations, increasing high-quality applicants and employer brand awareness.
• Conducted salary reviews, leading to revised remuneration packages that improved recruitment and retention of young talent.
• Redesigned the student attachment program, benchmarking against Singapore’s award-winning model to enhance training quality.
• Allocated intern and trainee resources to ensure adequate manpower for project needs.
• Established regular feedback platforms to drive continuous improvement in graduate programs.
• Standardized recruitment processes by launching pilot programs and updating SOPs based on findings.
• Overhauled the onboarding program in 2014 and enhanced it in 2017 to align with Joint Asian Office (JAO) regional requirements.
• Improved training logistics, policies, and SOPs to ensure seamless collaboration across departments.
• Contributed to JAO (APAC) transformation projects, including graduate recruitment, training calendars, resources, and branding initiatives.
• Successfully organized offsite retreats, collaboration events, and alumni networking to strengthen integration across practice groups.
• Facilitated soft skills training on working personality styles, MBTI, and Conscious Decision Making.

HR Specialist | Recruitment | Payroll & Administration

• Sourced and recommended candidates to corporate and internal clients through headhunting, pre-screening, shortlisting, and conducting interviews.
• Managed job postings, briefed candidates on job descriptions and employer expectations.
• Built and maintained strong client relationships by delivering tailored recruitment solutions and exceptional service.
• Processed monthly payroll, claims, leaves, allowances, EPF, SOCSO, and tax compliance.
• Developed and maintained employee records, including personal files, invoices, and tracking databases.
• Managed company insurance, petty cash, and office maintenance.
• Provided administrative support and handled ad hoc tasks as needed.

• Assisted is organising various events
• Job street Career Fair
• Manged database and reported necessary information when required