Sharon Espeleta Relos
Summary
Dedicated and passionate Customer Service professional with knowledge of service delivery, proven multitasking abilities and with proficiency in interacting effectively with guests of diverse ages and backgrounds.
Had been a skilled and experienced Travel Consultant capable of doing reservations and ticket issuance. Had a wide experienced in operation, provided exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
26
26
years of professional experience
Work History
LOUNGE ASSISSTANT
DNATA SINGAPORE PTE LTD
04.2022 - Current
- Overall in charge of the registration of all passengers and card programme members visiting the lounge
- Assist in passengers special request like wheelchair assistance, lost & found, and other inquiries
- Monitor each airline partners flight boarding time, gate number and make the announcement when flight is ready for boarding
- Prepare airline partners daily report of registered passengers
- Update and register group bookings prior to their arrival
- Maintain a clean and welcoming lounge environment for optimal guest comfort and enjoyment at all times
- Contribute to overall lounge success by consistently demonstrating a positive attitude, strong work ethic, and exemplary customer service skills
- Assists in welcoming VIPs arrival in the lounge
TRAVEL CONSULTANT
HOLIDAY TRAVEL & TOURS PTE LTD
06.2016 - 09.2016
- Managed travel bookings for business travellers for corporate clients
- Advised clients of travel policies and utilized preferred carriers and hotel preference
- Coordinated clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements
SENIOR TRAVEL EXECUTIVE / CONCIERGE
QUINTESSENTIALLY TRAVEL (SINGAPORE)
06.2013 - 11.2013
- Handled concierge services in all aspect of queries professionally
- Provided customers with best deals and well-researched travel options
- Maintained consistent record of completing service in accordance with schedule and budget requirements
- Monitored market trends and activities to maintain competitive rates and strategies
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of clients' need
SENIOR TRAVEL CONSULTANT
SAFE2TRAVEL PTE LTD
01.2006 - 06.2010
- Handled travel reservations and ticketing for corporate clients and private sectors
- Advised clients of essential travel information, such as travel times, transportation connections and visa requirements to facilitate quality service
- In charged of ticket issuance with best possible option
- Checked and verified travel documentations including airfare quotations, ticket issuance and visa application
- Provided follow through on all calls with confirmations and dissemination of requested information
- Enhanced record keeping and documentation of individual profile
RESERVATIONS & TICKETING OFFICER
ANANDA TRAVEL & TOURS PTE LTD
05.2005 - 08.2005
- Arranged complete group travel package including flight, accommodation, daily itinerary, transfer, car rentals and special needs for leisure travelers
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation
TRAVEL CONSULTANT
HOLIDAY TOURS AND TRAVEL PTE LTD
06.2001 - 05.2004
- Organized trips for individual, family and business traveler's
- Issued air tickets and hotel vouchers
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements
- Raised billing, invoice, and refund in accordance to company's procedure
TRAVEL CONSULTANT
BUSINESS TRAVEL INTERNATIONAL PHILIPPINES INC
05.2000 - 06.2001
- In-house travel agent for domestic leisure travel for Asian Development Bank employees
- Worked closely with clients to understand unique needs and meet specific travel desires
- Supervised domestic reservations and ticketing
TRAVEL COUNSELOR
BLUE HORIZONS TRAVEL & TOURS
06.1998 - 04.2000
- Handled travel trade accounts for agents overseas
- Arranged flight bookings, accommodations, transfers and tours
ACCOUNT EXECUTIVE
7107 ISLAND TOURS
04.1998 - 06.1998
- Advocated and launched Boracay Regency Resort as a new breath taking property in Boracay Island
- Built and strengthened relationships with new and existing accounts to drive revenue growth
Education
Bachelor of Science in Tourism
University of Santo Tomas
Manila, Philippines03.1998
Secondary Education
Laguna College
Laguna, Philippines03.1994
Primary Education
Laguna College
Laguna, Philippines03.1990
Skills
- Excellent customer service and interpersonal skills
- Good working ethics
- Hardworking
- Multitasking Abilities
- Flexible and Adaptable
- Dependable and Responsible
- Independent team player
- Excellent in Written and Spoken communication
- Clerical Support
- Good Telephone Etiquette
Additional Information
- Airside Safety Induction
- Aviation Security Awareness
- Safety Orientation & Safety Management System
- Human Factors
- Airport Emergency Awareness
- Customer Handling Level 1/2/3
- Dangerous Goods Regulations
- TOPSIS
- ALO Briefing
- dnata ACTS
- CAG Orientation Programme
- Amadeus Global Distribution System
- Sabre Reservations and Ticketing Course
- Abacus Reservations and Ticketing Course,
- Proficiency in Travel Insurance
- Amadeus Global Distribution System
- Sabre Reservations and Ticketing Course
- Abacus Reservations and Ticketing Course
Personal Particulars
BIRTHDATE : 25 January 1978
AGE : 46
RACE : Filipino
CITIZENSHIP: Singaporean
Timeline
LOUNGE ASSISSTANT
DNATA SINGAPORE PTE LTD
04.2022 - Current
TRAVEL CONSULTANT
HOLIDAY TRAVEL & TOURS PTE LTD
06.2016 - 09.2016
SENIOR TRAVEL EXECUTIVE / CONCIERGE
QUINTESSENTIALLY TRAVEL (SINGAPORE)
06.2013 - 11.2013
SENIOR TRAVEL CONSULTANT
SAFE2TRAVEL PTE LTD
01.2006 - 06.2010
RESERVATIONS & TICKETING OFFICER
ANANDA TRAVEL & TOURS PTE LTD
05.2005 - 08.2005
TRAVEL CONSULTANT
HOLIDAY TOURS AND TRAVEL PTE LTD
06.2001 - 05.2004
TRAVEL CONSULTANT
BUSINESS TRAVEL INTERNATIONAL PHILIPPINES INC
05.2000 - 06.2001
TRAVEL COUNSELOR
BLUE HORIZONS TRAVEL & TOURS
06.1998 - 04.2000
ACCOUNT EXECUTIVE
7107 ISLAND TOURS
04.1998 - 06.1998
Bachelor of Science in Tourism
University of Santo Tomas
Secondary Education
Laguna College
Primary Education
Laguna College
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