Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Chow Mun kei

Singapore

Summary

Dynamic retail professional with a proven track record at Adidas, excelling in customer engagement and sales proficiency. Known for cash handling accuracy and a positive demeanor, I effectively increased sales through targeted promotions and enhanced customer satisfaction by resolving inquiries swiftly. A collaborative team player committed to excellence in service delivery.


Overview

5
5
years of professional experience

Work History

Retail Associate

Adidas
05.2022 - Current
  • Increase sales revenue by offering target promotions and upselling related items
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.

Administrative Assistant

Leong Stainless Steel SDN BHD
08.2020 - 04.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Front Desk Receptionist

Kampar Boutique Hotel
12.2019 - 06.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Education

High School Diploma -

Hotel Management
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE
10-2019

Skills

  • Reliability
  • Customer engagement
  • Positive and engaging demeanor
  • Cash handling accuracy
  • Verbal and written communication
  • Cleaning and sanitizing
  • Approachability
  • Self-directed learning
  • Product knowledge expertise
  • Sales proficiency
  • Brand representation
  • Teamwork and collaboration
  • Time management
  • Customer service
  • Problem-solving
  • Teamwork
  • POS system operation
  • Retail store operations
  • Stock replenishment

Timeline

Retail Associate

Adidas
05.2022 - Current

Administrative Assistant

Leong Stainless Steel SDN BHD
08.2020 - 04.2022

Front Desk Receptionist

Kampar Boutique Hotel
12.2019 - 06.2020

High School Diploma -

Hotel Management

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Sharon Chow Mun kei