Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Sharon Abhignya Katta

Customer Account Specialist
Bangalore

Summary

Forward-thinking Operations Specialist bringing 4 years of expertise in Customer Relation Management for Banking and Telecom sector businesses. Cultivates rapport with customers to optimize needs and upsell relevant products while ensuring to deliver a great customer experience.

Overview

2026
2026
years of professional experience
1
1
Certification
3
3
Languages

Work History

Customer Account Specialist

Lumen Technologies Pvt. Ltd.
9 2023 - Current
  • Evaluated customers' potential needs to make appropriate recommendations in telecom sector, handling 40 calls per day.

Process Associate

Wipro
02.2023 - 07.2023
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.

Technology Journalist

EFY Enterprises Ltd.
08.2021 - 01.2023
  • Hosted Open Source India 2022 and client webinars.
  • Applied understanding of public opinion, social media, and traditional media use to create engaging and attention-grabbing stories.
  • Edited India Electronics Week 2022, Open Source India 2022, client webinar and DIY videos, making them publishable.
  • Wrote, edited and produced stories for Internet and digital channels.
  • Edited and proofread articles to achieve peak accuracy and quality.

Everyday Banking Agent

HSBC
12.2019 - 08.2021
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.

Customer Service Executive

Synchrony Financial
04.2019 - 11.2019
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.

Education

Master of Science - Engineering

University of Bristol
01.2019

B.Tech - Electronics and Communication Engineering - Engineering

MALLA REDDY COLLEGE OF ENGINEERING AND TECHNOLOGY

Skills

    Analytical and Critical Thinking

    Project management

    Team building

    Presentation & Leadership Skills

    Adaptability

    Google Workspace

    WordPress

    Customer Engagement

    Customer Relationship Management

    Microsoft Office proficiency

    Excellent Communication

    Report Writing

Additional Information

  • Current volunteer at Bible Study Fellowship International and New Life Assembly of God Church
  • Worked part-time for HOME Fundraising supporting National Deaf Children's Society, UK

Certification

Training - Google Data Analytics Professional Certificate

Timeline

Process Associate

Wipro
02.2023 - 07.2023

Technology Journalist

EFY Enterprises Ltd.
08.2021 - 01.2023

Everyday Banking Agent

HSBC
12.2019 - 08.2021

Customer Service Executive

Synchrony Financial
04.2019 - 11.2019

Customer Account Specialist

Lumen Technologies Pvt. Ltd.
9 2023 - Current

Master of Science - Engineering

University of Bristol

B.Tech - Electronics and Communication Engineering - Engineering

MALLA REDDY COLLEGE OF ENGINEERING AND TECHNOLOGY

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Sharon Abhignya Katta Customer Account Specialist