Sharon Ng
Summary
A driven professional with background in structured training programs and hands-on experience in industry-relevant tasks. Known for reliability in team settings and flexibility in adapting to changing demands. Proficient in key operational processes and effective communication. Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Restaurant Trainee Manager
MCD Donald's Singapore
11.2019 - Current
- Company Overview: McDonald's is the world's largest restaurant chain by revenue, serving over 69 million customers daily in over 100 countries across 37,855 outlets as of 2018
- The McDonald's Corporation revenues come from the rent, royalties, and fees paid by the franchisees, as well as sales in company-operated restaurants
- Completing all assigned tasks and assisting with day-to-day operations
- Participating in meetings, workshops, and other learning opportunities
- Observing and learning from experienced staff members
- Gaining knowledge of company policies, protocols, and processes
- Taking detailed notes and liaising with Senior Managers and Restaurant Managers
- Fulfilling any requirements and meeting goals set out at the start of the traineeship
- Following all company regulations, and health and safety codes
- Preparing documents and updating records
- Learning about conflict resolution and sitting in on disciplinary hearings
- Traveling to different store branches and participating in daily operations as required
- McDonald's is the world's largest restaurant chain by revenue, serving over 69 million customers daily in over 100 countries across 37,855 outlets as of 2018
- The McDonald's Corporation revenues come from the rent, royalties, and fees paid by the franchisees, as well as sales in company-operated restaurants
Digital Account Executive
KINGDOM DIGITAL
05.2017 - 04.2019
- Company Overview: Kingdom Digital is an award-winning digital and social agency whose aim is to help brands build lasting relationships with its consumers in an increasingly digital-centric world
- Proudly Malaysian, we have expanded our core specialty of digital display ads to social media communications, content marketing, digital creative production, and technical web solutions
- Arranging meetings and liaising with clients to understand their requirements
- Quality control of all work that is submitted to clients
- Reporting campaign results to client
- Monitoring all stages of campaigns to guarantee that they run smoothly
- Writing status reports throughout the duration of the project to keep clients and peers updated
- Ensuring that the project stays within the allocated budget
- Administration tasks that will help to keep campaigns well-managed and organised
- Offering creative ideas to client to develop exciting campaigns and encourage clients to understand the importance of creativity throughout projects
- Keeping oneself stimulated in order to achieve maximum productivity
- Kingdom Digital is an award-winning digital and social agency whose aim is to help brands build lasting relationships with its consumers in an increasingly digital-centric world
- Proudly Malaysian, we have expanded our core specialty of digital display ads to social media communications, content marketing, digital creative production, and technical web solutions
- Lead and execute Digital Marketing campaigns-inclusive of social media, influencer engagement, digital advertising, e-marketing and beyond-for major international clients and the agency
- Develop a clear understanding of our clients' key business and challenges in relation to social/digital strategy; maintain excellent client relationships; and look for creative and strategic ways to solve their problems
- Continually offering to meet industry demands and leverage emerging trends and technologies
- Oversee client's social media and digital platforms to ensure that the client's social media and digital presence reflect current industry positioning and business goals
- Develop digital marketing campaigns and initiatives designed to raise awareness among target audiences, and market the firm, its clients and service offerings
Social Media Operation Service, Team Lead
FLEXIROAM ASX LIMITED
04.2016 - 04.2017
- Company Overview: Flexiroam Limited is an Australia-based telecommunications company
- The Company is a mobile virtual network operator offering voice and data roaming services across the world through various technologies
- It offers FLEXIROAM APP and FLEXIROAM X
- Be the primary point of contact and build long-term relationships with customers
- Train customers through email, phone, online presentations, screen-share and in person meetings
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Monitor and analyze customer's usage of our product
- Responsible for working with the Sales team to on board and integrate new clients and developing existing client relationships
- Liaise between the customer and internal teams
- Flexiroam Limited is an Australia-based telecommunications company
- The Company is a mobile virtual network operator offering voice and data roaming services across the world through various technologies
- It offers FLEXIROAM APP and FLEXIROAM X
- Successfully managed the following key projects/activities: Acquired 1000 potential partners on board on the program, Delivered all business support requirements successfully
- B2B Partnerships - E-Commerce, Corporate, Travel and Tours, Telecommunications
- Strategizing Blueprint of Expansion
Operation Talent Intern/ Talent Operations Executive
FLEXIROAM SDN BHD
10.2016 - 04.2016
- Preparing or updating employment records related to hiring, transferring, promoting, and terminating
- Explaining human resources policies, procedures, laws, and standards to new and existing employees
- Ensuring new hire paperwork is completed and processed
- Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc
- Addressing any employment relations issues, such as work complaints and harassment allegations
- Processing all personnel action forms and ensuring proper approval
- Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks
- Managing company's social media accounts
- Managing internal events; such as monthly outings, company trips and anniversary dinners
Education
Bachelor of Arts (Hons) - English Language
University Tunku Abdul Rahman
Skills
- Time management
- Team collaboration
- Attention to detail
- Customer service
- Leadership qualities
- Critical thinking
Digital Marketing Tools Specialization
- Facebook Ads
- Instagram Ads
- Google Analytics (basic understanding)
Personal Information
- Date of Birth: 03/26/93
- Nationality: Malaysian
Attributes
- Team leader capable of motivating staff.
- Ability to get on with all levels of people and possess strong relationship building skills.
- Superb communication skills and able to articulate technical jargon to a non-technical audience.
- Ability to gain results through others.
- Knowledge of project management methods.
- Able to continuously meet targets and surpass expectations.
- Articulate and well presented.
- Having the necessary drive and enthusiasm required for a tough competitive industry.
Timeline
Restaurant Trainee Manager
MCD Donald's Singapore
11.2019 - Current
Digital Account Executive
KINGDOM DIGITAL
05.2017 - 04.2019
Operation Talent Intern/ Talent Operations Executive
FLEXIROAM SDN BHD
10.2016 - 04.2016
Social Media Operation Service, Team Lead
FLEXIROAM ASX LIMITED
04.2016 - 04.2017
Bachelor of Arts (Hons) - English Language
University Tunku Abdul Rahman
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