Sharon Lin

• Reception and Administration: Managed front-desk operations including patient registration, appointment scheduling, and payment processing (Medisave and insurance claims).
• Patient Care: Delivered professional and empathetic patient service, handling inquiries and ensuring a smooth and welcoming clinic experience.
• Operations Coordination: Coordinated daily clinic workflow to optimize efficiency and minimize patient waiting time.
• Communication and Compliance: Managed patient follow-ups and ensured adherence to clinic protocols, hygiene standards, and confidentiality requirements.
• Clinical Support: Assisted doctors and nurses during consultations, including taking vital signs and dispensing medication.
• Clinical Maintenance: Prepared and maintained treatment rooms, ensuring high standards of cleanliness, hygiene and equipment readiness, and managed inventory of medical supplies and equipment.

• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities and managed showroom sales and purchases.
• Led a team of general clerks for auditing accounts and clerical tasks.
• Responsible of coordinating progress projects and liaised with clients, contractors and house owners for site meetings, inspections and handover.

• Led a team of property officers, supervisors and technicians to provide facilities management for Downtown East including Begonia, D'marquee and E!hub, Dawson Place and New Bridge Centre.
• Handled tenant complaints promptly and appropriately, calling in technicians, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

• Worked closely with vulnerable tenants for medical adaptations and monitored budgets on yearly basis allocated by Glasgow City Council and Communities Scotland.
• Assisted in collation and implementation of statutory regulations to ensure the Association is complying with legislative requirements.
• Responsible for processing invoices and project valuations, and liaised with other departments to deliver corporate service to customers.
• Assisted with preparation, collation and input data on the IBS system and other IT systems.

• Responsible for scheduling and tracking projects progress.
• Undertook for reception and general clerical works including invoicing, quotation preparations, data entry and secretarial tasked.
• Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
• Involved in preparation of accounting tasks.

• Responsible of daily inspections and undertook necessary maintenance to all common areas of residential estates.
• Supervised the appointed site foremen and group of foreign labourers to ensure satisfactorily level of environment for various housing estates.
• Worked closely with residents of the estates for complaints and feedbacks to further improve communal services.