Summary
Work History
Education
Skills
Hobbies
Languages
Timeline
Barista

Sharon Li

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the E-commerce industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

E-Commerce Service Representative

Don Don Donki
01.2023 - 04.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

BBA - Business Management

Singapore Management University
City Hall
07.2027

Skills

  • Adaptability: I am free to work alone and/or with a team I can adjust to different situations quickly
  • Teamwork: I believe that teamwork makes the dream work Whether I'm being a leader or a follower, I take full responsibility for my actions and ensure that my group collectively work towards success
  • Empathy: As a highly sensitive person, it's innate in me to look out for others more than myself, trying to understand them from their perspective
  • Active listener: As an introvert, I tend to listen more than I speak, hence I have great attention to detail, ensuring that everyone's voice is heard

Hobbies

I like to sing, dance, and play badminton :D

Languages

English
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)

Timeline

E-Commerce Service Representative

Don Don Donki
01.2023 - 04.2023

BBA - Business Management

Singapore Management University

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Sharon Li