Summary
Overview
Work History
Education
Skills
Work History And Accomplishments
Licensure And Certification
Membership In Professional Organisations
Information Accuracy Date
Children
Spoken Languages
Personal Information
Timeline
Generic
Sharon Gan

Sharon Gan

Singapore

Summary

With 30 years of experience in primary, secondary and tertiary healthcare organizations and community care in both public and private sectors, I am passionate in caring for persons in the community with special dedication in providing supportive, innovative, rehabilitative and engaging services to enhance the lives of seniors and persons with mental health and their caregivers.

I am known by my former bosses to be an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

29
29
years of professional experience

Work History

Manager, Allium Care Studio & Community Partnerships

Allium Healthcare (Singapore) Pte Ltd
03.2022 - 11.2024
  • Managed the running and day-to-day operations of the Senior Care and Day Rehabilitation Centres
  • Responsible for the budget management and cost-effectiveness of the Centre operations
  • Developed and market day care and rehab services and programmes (centre-based and home-based) to clients, in line with the company's strategic growth plans
  • Manage the care and support team to deliver quality community and home care services
  • Work hand-in-hand with the Rehabilitation team to manage clients' healthcare needs assessment process, the implementation of care plan for clients and engage clients meaningfully and actively with suitable rehabilitative, maintenance, and dementia day care activities and programmes in accordance with and is familiar with Ministry of Health’s Guidelines for Centre-based Care and the associated care requirements
  • Managed all customer enquiries, feedback, complaints and incidents in relation to the Centre operations
  • Responsible for the department’s business, expenses and profit & loss statements
  • Achieved a 200% increase in business revenue within a period of nine months
  • Coordinate, implement and monitor clinical and service quality performance indicators for continuous improvement
  • Designed, directed, executed and led community engagement programmes, new projects/initiatives, including management of budgets and adherence to policies governing
  • Identified and reached out to about 60 prospective business & community partners, to develop service range and sell services to acquire new clients through strategic planning and product positioning
  • Uphold company’s image by maintaining good relationship with existing and prospective partners, vendors and organisations
  • Maintained and compiled service utilisation data, statistical information and reports needed for monthly board meetings and service/program audits

Head, West Cluster (CREST Team) & Senior Rehabilitation Counsellor

Caregivers Alliance Ltd
08.2017 - 01.2022
  • Support the ED and work closely with other key leaders and managers to achieve the vision, mission and strategy for the organization
  • Provide leadership and manage members of the Operations team and Programme department in Programme and service design, delivery and effectiveness review to ensure high quality outcomes and impact on the beneficiaries
  • Provide oversight, direction and guidance to mobilize and optimize resources in the execution of CAL’s key programmes and services and including future new programmes and services in line with company’s growth direction
  • Outreach and Partnership with Hospitals and other assigned organizations to seek out caregivers who need training and support from CAL
  • Caregiver Equipping through delivering Caregiver-to-Caregiver programmes, modular programmes, workshops and talks
  • Deliver Caregiver Engagement and Emotional Support through CAL programmes
  • Involved in ongoing Programme Effectiveness Evaluation
  • Curriculum Review covering improvement of content, training delivery and approaches
  • Support in-house staff training and assess staff learning gaps and recommend staff training roadmap and appropriate external courses where needed

Clinician & Clinical Program Coordinator

LIFE Centre, Singapore General Hospital
02.2013 - 08.2017
  • Reports to Director LIFE Centre, SGH
  • Supported and managed daily activities of clinical team consisting of team 10-15 physicians, nurses, and support staff.

Psychiatric Rehabilitation Services Consultant

St Andrew’s Community Hospital
02.2012 - 08.2012
  • Prepared for the pre-operative set up of Singapore’s first community psychiatric nursing home with a focus in the area of psychiatric rehabilitation services

APN internship attachment

Bukit Batok Polyclinic
07.2009 - 03.2010
  • Running chronic disease management clinics, reporting to Head of Bukit Batok Polyclinic, Dr Keith Tsou

Nurse Clinician

National Healthcare Polyclinics
08.2008 - 06.2009
  • Trained as Diabetic Nurse Educator

Medical and Clinical Services Manager

Hougang Care Centre
07.2002 - 08.2008
  • Company Overview: currently known as Anglican Care Centre, Hougang
  • Oversaw the clinical and safety aspects of program operations
  • Was also later involved in the set-up of CRSS Bukit Batok, now known as Anglican Care Centre Bukit Batok
  • Currently known as Anglican Care Centre, Hougang

Psychiatric Rehabilitation Counsellor

Singapore Anglican Welfare Council (now SACS)
04.2000 - 07.2002
  • Developed psychiatric rehabilitation Programs to support persons with mental health issues in Singapore
  • Sponsored by SACS to Boston for psychosocial rehabilitation training and thereafter involved in a mental health startup: assisted Executive Director to set up Hougang Care Centre as Singapore’s first psychiatric residential rehabilitation program and saw to the day-to-day operations of the facility
  • MOH’s ILTC approved the decantment of 150 long-stay psychiatric patients from View Road Hospital as Hougang Care Centre’s first residents

Senior Staff Nurse, Department of Rehabilitation Psychiatry Inpatient Unit

Institute of Mental Health, Woodbridge Hospital
10.1997 - 04.2000

Staff Nurse, Department of Child and Adolescent Psychiatry Inpatient Unit

Institute of Mental Health, Woodbridge Hospital
06.1995 - 10.1997

Education

Diabetic Nurse Counsellor -

NHGP
01.2008

Certificate in Counselling Training -

St Andrew’s Lifestreams
01.2007

Diploma in Counselling & Psychotherapy -

Counselling & Care Centre
01.2006

Masters degree in Psychosocial Rehabilitation Counselling -

01.2003

Bachelor’s degree in Health Science - Nursing

01.1999

Bachelor of Science - Health Sciences

University of Sydney
Australia
01-1999

Diploma in Health Science - Nursing

Nanyang Polytechnic
06.1995

State Registered Nurse -

Singapore Nursing Board
01.1995

Skills

  • Customer service
  • Health and safety
  • Clinical documentation
  • Disability knowledge
  • Client relationship building
  • Basic life support
  • Collaborative partnerships
  • Team leadership

Work History And Accomplishments

  • 06/01/95, Received registration as State Registered Nurse, Singapore Nursing Board after Graduation from Nanyang Polytechnic with Diploma in Health Science (Nursing).
  • 06/01/95, Staff Nurse, Department of Child and Adolescent Psychiatry Inpatient Unit Institute of Mental Health, Woodbridge Hospital.
  • 10/01/97, Senior Staff Nurse, Department of Rehabilitation Psychiatry Inpatient Unit, Institute of Mental Health, Woodbridge Hospital. Was student volunteer at Singapore Anglican Welfare Council’s Elliot Road Care Centre.
  • 04/01/00, Joined Singapore Anglican Welfare Council (now SACS) as Psychiatric Rehabilitation Counsellor due to my interest to develop psychiatric rehabilitation Programs to support persons with mental health issues in Singapore. Sponsored by SACS to Boston for psychosocial rehabilitation training and thereafter involved in a mental health startup: assisted Executive Director to set up Hougang Care Centre as Singapore’s first psychiatric residential rehabilitation program and saw to the day-to-day operations of the facility. MOH’s ILTC approved the decantment of 150 long-stay psychiatric patients from View Road Hospital as Hougang Care Centre’s first residents. Reports to Executive Director of Hougang Care Centre. (currently known as Anglican Care Centre, Hougang)
  • 07/01/02, Promoted to Medical and Clinical Services Manager, Hougang Care Centre to oversee the clinical and safety aspects of program operations. Was also later involved in the set-up of CRSS Bukit Batok, now known as Anglican Care Centre Bukit Batok.
  • 08/01/08, With a desire to update my clinical skills, I joined National Healthcare Polyclinics as Nurse Clinician and trained as Diabetic Nurse Educator.
  • 06/01/09, Recommended for career advancement as Trainee Advanced Practice Nurse (APN) by Nursing Director. Awarded NHGP scholarship for Masters degree in Nursing at Yong Loo Lin School of Medicine, NUS for APN program.
  • 07/01/09, APN internship attachment at Bukit Batok Polyclinic running chronic disease management clinics, reporting to Head of Bukit Batok Polyclinic, Dr Keith Tsou.
  • 02/01/12, Recommended by Singapore Anglican Community Services Group CEO Dr Arthur Chern and Executive Director Dr Sally Thio to take up free-lance consultant role: Psychiatric Rehabilitation Services Consultant to St Andrew’s Community Hospital to prepare for the pre-operative set up of Singapore’s first community psychiatric nursing home with a focus in the area of psychiatric rehabilitation services. (Later named 'St Andrew's Nursing Home', was officially opened in November 2013)
  • 02/01/13, Employed as Clinician & Clinical Program Coordinator, LIFE Centre, Singapore General Hospital. Reports to Director LIFE Centre, SGH.
  • 08/01/17, Contacted by former employer Dr Sally Thio (former Executive Director of Hougang Care Centre), and invited to join Caregivers Alliance as Senior Rehabilitation Counsellor.
  • 08/01/18, Promoted to Head, Integrated Health Cluster (CREST TEAM) overseeing program operations in the West region. (Official title: Head, West Cluster) Assisted with developing Caregivers Training for Dementia Caregivers which was rolled out nationwide as one of Caregivers Alliance’s signature programs. I was featured in AIC’s 'Ask The Expert' video series with a focus on the Dementia caregiving role.
  • 03/01/21, Joined Allium Care Suites as Manager of Dementia Day Program (Allium Care Studio). Left the position in November 2024 due to company restructuring.

Licensure And Certification

  • 1995, State Registered Nurse (SRN), Singapore
  • 1995, Diploma in Health Science (Nursing), Singapore
  • 1999, Bachelor’s degree in Health Science (Nursing), Sydney
  • 04/01/01, Psychosocial Rehabilitation Model (Clubhouse) Training, Boston, USA
  • 2003, Masters degree in Psychosocial Rehabilitation Counselling, New Jersey, USA
  • 03/01/04, Certified Psychiatric Rehabilitation Practitioner (CPRP), USA
  • 2006, Diploma in Counselling & Psychotherapy (DCP) (Counselling & Care Centre), Singapore
  • 2007, Certificate in Counselling Training (St Andrew’s Lifestreams), Singapore
  • 2008, Diabetic Nurse Counsellor (NHGP), Singapore
  • 2022, INSIGHT Leadership Programme (AIC), Singapore
  • 2022, Understanding Dementia (Online Program), University of Tasmania

Membership In Professional Organisations

  • 1995-2000, Nanyang Polytechnic (NYP), NYP Alumni Executive Advisory Committee Member
  • 1995, Singapore Nursing Board, Registered Nurse
  • 1996-current, Singapore Nurses Association, Ordinary Member
  • 1997, Singapore Good Clinical Practice Programme (research interest group in collaboration with National University of Singapore and Eli-Lilly), Member (Non-active)
  • 1997, Singapore Red Cross Society, Member
  • 2002-2007, Association for Psychiatric Rehabilitation Singapore (APRS), Pro-tem Committee Member
  • 2003, Singapore Anglican Welfare Council, Member
  • 2003-current, National Alliance For Mental Illness (NAMI), Member, panelist and conference speaker
  • 2004-current, United States Psychiatric Rehabilitation Association (USPRA), Certified Psychiatric Rehabilitation Practitioner (CPRP)

Information Accuracy Date

01/10/25

Children

  • 18
  • 15

Spoken Languages

  • English
  • Mandarin
  • Malay
  • Teochew
  • Hokkien
  • Cantonese

Personal Information

  • Age: 49
  • Date of Birth: 02/21/75
  • Nationality: Singaporean
  • Marital Status: Married
  • Religion: Christianity

Timeline

Manager, Allium Care Studio & Community Partnerships

Allium Healthcare (Singapore) Pte Ltd
03.2022 - 11.2024

Head, West Cluster (CREST Team) & Senior Rehabilitation Counsellor

Caregivers Alliance Ltd
08.2017 - 01.2022

Clinician & Clinical Program Coordinator

LIFE Centre, Singapore General Hospital
02.2013 - 08.2017

Psychiatric Rehabilitation Services Consultant

St Andrew’s Community Hospital
02.2012 - 08.2012

APN internship attachment

Bukit Batok Polyclinic
07.2009 - 03.2010

Nurse Clinician

National Healthcare Polyclinics
08.2008 - 06.2009

Medical and Clinical Services Manager

Hougang Care Centre
07.2002 - 08.2008

Psychiatric Rehabilitation Counsellor

Singapore Anglican Welfare Council (now SACS)
04.2000 - 07.2002

Senior Staff Nurse, Department of Rehabilitation Psychiatry Inpatient Unit

Institute of Mental Health, Woodbridge Hospital
10.1997 - 04.2000

Staff Nurse, Department of Child and Adolescent Psychiatry Inpatient Unit

Institute of Mental Health, Woodbridge Hospital
06.1995 - 10.1997

Certificate in Counselling Training -

St Andrew’s Lifestreams

Diploma in Counselling & Psychotherapy -

Counselling & Care Centre

Masters degree in Psychosocial Rehabilitation Counselling -

Bachelor’s degree in Health Science - Nursing

Diploma in Health Science - Nursing

Nanyang Polytechnic

State Registered Nurse -

Singapore Nursing Board

Diabetic Nurse Counsellor -

NHGP

Bachelor of Science - Health Sciences

University of Sydney
Sharon Gan