Summary
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
OfficeManager
SHARMINE PRAVEEN

SHARMINE PRAVEEN

Summary

https://www.linkedin.com/in/sharmine-praveen-a217b14/

Results-driven individual with proven track record of successfully leading bids, projects, initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams.

Applies technical and diagnostic abilities towards solving problems, enhancing customer support and operations. Versed in networks, software applications and managed services. Skills include project, team, implementation and risk management.

To seek a role that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Head of Project Implementations and Operations Support

Collins Aerospace
01.2019 - 02.2023
  • Managed team of 16 (project managers, customer support engineers) and subcontractors in 8 countries to support over 200 customers across Asia Pacific
  • Achieved company revenue goal of US 119m through timely deployment of products and solutions for customers
  • Successfully deployed passenger services system for pioneer airline customer in record time of 15 days
  • Reduced implementation delivery timelines by 30% - deployed best practices in project implementation – processes/ stakeholder reviews / risk management / tracking document templates
  • Collaborated with operations team to provide excellent customer service and foster positive work environment - targeted regular service reviews, improved incident management with product specific troubleshooting guides, provision of RCA reports to customers within 5 days.
  • Analyzed and evaluated operational issues and determined cost-effective solutions.

Director

Collins Aerospace
12.2010 - 12.2018
  • Managed regional team of Bid Managers and publishing specialists
  • Achieved 100% renewal bid rate, 90% capture rate and met company sales goals
  • Directly managed strategic complex / must win opportunities
  • Responsible for pursuit excellence, bid process, governance and training across Asia Pacific
  • Rolled out opportunity tracker tool to ensure efficient opportunity resource allocation, prioritization and tracking
  • Designed and managed Salesforce dashboard with Managing Director for sales forecasting, proposal / contract management
  • Managed RFP exercises with subcontractors
  • Led due diligence exercises with customers
  • Asia Pacific Management Representative for ISO audits.
  • Worked closely with organizational leadership to guide operational strategy
  • Managed daily operations while overseeing multiple locations to foster increased productivity
  • Established departmental performance goals and provided feedback for underperforming areas
  • Assisted with sales and marketing strategies to foster achievement of revenue goals
  • Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives
  • Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs

Regional Engagement Manager

Orange Business Services
01.2009 - 12.2010
  • Awarded ‘top deal’ of year in Asia Pacific
  • Achieved 90% capture rate
  • Managed strategic / large / complex opportunities in Asia Pacific throughout pursuit life cycle from qualification till contract hand-over.
  • Consulted with teams on established best practices and process improvements.
  • Collaborated with sales, delivery and service teams to manage seamless client experiences.
  • Met with clients to understand needs and develop proactive solutions.
  • Continually maintained and improved company's reputation and positive image in markets served.

Program Manager

DXC Technology
04.2000 - 12.2008
  • Supported sales team to meet company revenue goals and achieve 80% capture rate
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Interacted with customers and clients to identify business needs and requirements.
  • Conducted reviews and obtained deal approvals from key stakeholder management
  • Led Due Diligence (DD) exercises for key global and regional clients – customer site visits to collate technical, commercial data such as third-party contracts, leases, equipment details, staffing information.
  • Independently prepared RFIs and created reference library for proposal boiler plates.
  • Managed multiple strategic bids with numerous sub-projects or workstreams.
  • Coached bid manager team on productivity strategies to accomplish challenging goals.
  • Identified program obstacles and communicated possible impacts to team.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.

Education

P.G. Honours - Software Systems Analysis and Design

NIIT
Singapore
12.1992

Master's and Bachelor of Arts Degrees - English Literature

University of Madras
Singapore
12.1992

Skills

  • Leadership
  • Bid Management, Project Management
  • Business Strategy Development
  • Budgeting and Resource Management
  • Contract, Operations, Vendor Management
  • Customer and Stakeholder Relations
  • Verbal and Written Communication
  • Best Practices and Methodologies
  • Quality Management
  • MS Office, SharePoint, Salesforce, JIRA, Smartsheet, Remedy, ISO, Six Sigma

Affiliations

  • Project Management Institute
  • Association of Proposal Management Professionals (APMP)
  • Shipley Wins
  • International Society of Six Sigma Professionals (ISSP)

Certification

  • APMP CF, Association of Proposal Management Professionals

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Advanced (C1)

Timeline

Head of Project Implementations and Operations Support

Collins Aerospace
01.2019 - 02.2023

Director

Collins Aerospace
12.2010 - 12.2018

Regional Engagement Manager

Orange Business Services
01.2009 - 12.2010

Program Manager

DXC Technology
04.2000 - 12.2008

P.G. Honours - Software Systems Analysis and Design

NIIT

Master's and Bachelor of Arts Degrees - English Literature

University of Madras

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SHARMINE PRAVEEN