Sharmilla Effendy
Summary
Knowledgeable with solid background in customer service roles. Adept at resolving customer inquiries and managing complaints efficiently to ensure high satisfaction levels. Demonstrated ability to communicate effectively and handle multiple tasks in fast-paced environment.
Overview
13
13
years of professional experience
Work History
Customer Service Officer
Manadr Pte Ltd
11.2022 - 08.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
Operation Assistant
SH Cogent Pte Ltd
12.2011 - 09.2013
- Coordinated daily operations to ensure seamless workflow and adherence to company policies.
- Maintained accurate records using internal databases, enhancing data accessibility for team members.
- Trained new team members on standard operating procedures, fostering a collaborative work environment.
- Handle the cash flow.
- Provided administrative support with accurate document preparation and data entry.
- Liaise with Container Agents.
- Managed day-to-day department operations with effective workflow coordination.
Education
N Level -
Chua Chu Kang Secondary School
Teck WhyeSkills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Call center operations
- Documentation and reporting
- Database management
- Information protection
Timeline
Customer Service Officer
Manadr Pte Ltd
11.2022 - 08.2024
Operation Assistant
SH Cogent Pte Ltd
12.2011 - 09.2013
N Level -
Chua Chu Kang Secondary School
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