SHARMILA RAJENDRAN

• Registered patients and maintained accurate system records
• Processed multi-payer billing and insurance verification
• Scheduled appointments and coordinated patient-provider communication
• Managed medical records and referral tracking
• Ensured billing compliance and documentation accuracy
• Completed daily financial reconciliation and reporting

• Processed direct admissions from the emergency department to inpatient units
• Completed admission documentation and insurance authorizations
• Collected patient deposits and ensured accurate documentation
• Coordinated with the Admission and Patient Account teams for case management

• Managed patient admission processes, data entry, and system management while addressing patient inquiries
• Performed cashiering duties, including payment collection via multiple methods (cash, card, cheques) and after-hours physician billing
• Handled late discharge procedures and completed additional duties as assigned

• Ensure regular ordering and delivery to maintain well-stocked shelves of items for sale
• Collaborate with vendors to implement effective marketing displays on the sales floor, ensuring compliance with merchandising standards
• Report on buying trends, customer needs and other concerns of department sales and work processes

• Facilitate the resolution of customer service issues to ensure seamless operation of the polyclinic
• Handle administrative duties, including responding to general queries and managing phone calls
• Screening of patients to ensure patients receives proper treatment and immediate attention if necessarily needed

• Managed daily store operations and implemented sales improvement strategies
• Supervised staff training and ensured company policy compliance
• Monitored inventory, coordinated restocking, and handled financial transactions
• Resolved customer issues and maintained store presentation standards
• Analyzed sales reports and tracked industry trends

• Perform screening of corporate clients before approving company's intended changes
• Work quickly to produce finished documents of customer cases in a timely manner
• Escalate clients of possible concern when necessary to the respective professionals
• Follow proper protocol as according to Monetary Authority of Singapore guidelines and OCBC Bank's own policies
• Assist in administrative tasks such as filing of documents, sending of e-mails, date-stamping and etcetera

Drama Club, 2014 to 2016 (Committee Secretary & Treasurer)

Student Merit Award for Outstanding Contributions to CCA as Committee Member, 2015

• Experienced in coordinating projects, meetings, and club events
• Skilled in supervising members and training new committee recruits
• Provides strong administrative support to leadership and club operations
• Manages communications, scheduling, and documentation
• Handles financial tasks: collects/disburses funds, maintains records, and reports quarterly financial status

• Member of Drama Club , 2011 to 2013
• Drama Club Group - National Youth Achievement Award (NYAA) Bronze 2012