Sharlene Francisco
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures.
Overview
8
8
years of professional experience
Work History
Outlet Supervisor
Coco Ichibanya
04.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Coordinated staff schedules to optimize coverage during peak periods while minimizing labor costs.
- Managed daily cash reconciliation, ensuring accuracy in financial transactions and assessed monthly sales reports.
- Supervised daily ordering of stock.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Administrative Supervisor
Campaign Complete Solutions - AMSEA Facilities
06.2021 - 04.2022
- Managed staff cleaning schedule, provided training and support to ensure smooth daily operations.
- Implemented a comprehensive records management system, maintaining accurate documentation while ensuring compliance with regulatory requirements.
- Maintained a clean, organized workspace to promote a professional environment conducive to productivity.
- Collaborated in timely processing of billing and accounts receivables.
Restaurant Supervisor
Yamato Izakaya
11.2018 - 11.2020
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Developed marketing strategies to increase brand visibility in the local community, attracting new customers.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Managed inventory control, reducing waste and optimizing resources allocation.
Food and Beverage Attendant
Marriott Hotel Beverly Hills
05.2017 - 05.2018
- Enhanced customer satisfaction by providing attentive service and anticipating guests' needs.
- Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Managed and maintained inventory stocks and record.
Front Office Attendant
8 Waves Hotel
02.2016 - 02.2017
- Processed check-ins and check-outs smoothly, ensuring guest satisfaction with their accommodations.
- Streamlined front office operations for increased efficiency and improved guest experiences.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal cleanliness.
- Performed administrative task such as processing of payment transactions and invoices accurately and securely.
Education
Bachelor of Science - Hospitality Management
Baliuag University
Philippines03.2016
Skills
- Staff Management
- Multitasking and Prioritizing
- Excellent Communication
- Adaptability and Flexibility
- Organizational Skills
- Inventory Management
- Customer Satisfaction
Timeline
Outlet Supervisor
Coco Ichibanya
04.2022 - Current
Administrative Supervisor
Campaign Complete Solutions - AMSEA Facilities
06.2021 - 04.2022
Restaurant Supervisor
Yamato Izakaya
11.2018 - 11.2020
Food and Beverage Attendant
Marriott Hotel Beverly Hills
05.2017 - 05.2018
Front Office Attendant
8 Waves Hotel
02.2016 - 02.2017
Bachelor of Science - Hospitality Management
Baliuag University
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