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Sharleane Abo
Botongos
Summary
Dynamic and results-oriented professional with a proven track record in administrative tasks, customer service, and data annotation. Exceptional analytical and problem-solving skills complement a strong ability to accurately interpret data and communicate effectively. Committed to delivering high-quality outcomes while fostering collaborative environments that drive team success. Eager to leverage expertise to contribute positively to organizational goals.
Overview
11
11
years of professional experience
Work History
Administrative Svcs Generalist I
Reed Elsevier Shared Services
Philippines (Remote)
04.2026 - Current
- Processed and corrected new UK legislation, ensuring accurate publication across internal databases and platforms.
- Produced same‑day summaries of Acts and Statutory Instruments with complete metadata and taxonomy tagging.
- Reviewed amendments, updated Stop Press information, and created Halsbury’s Statutes citator notes to house style.
- Monitored UK Parliament and government sources to maintain full, up‑to‑date legislative coverage.
- Updated Bill Tracker content and responded to customer requests for historical legislation.
- Prepared and validated XML documents to support legal content workflows.
- Maintained workflow tracking tools and collaborated with editorial teams to manage late amendments.
Marketplace Content Associate
Carousell
Remote
12.2023 - 12.2025
- Ensure listings and users in our platform are compliant to our policies
- Identify and act on suspicious or undesirable content or behavior in our platform
- Perform moderation functions using different tools
- Send and Respond to tickets in relation to SEO, initiatives, fraud, disputes, account enforcement, and respond to authorities.
Teammember
TaskUs
Philippines (Remote)
12.2021 - 11.2023
- Managed email correspondence to resolve customer issues and promote positive interactions.
- Respond promptly to customer inquiries via live chat through social media platforms like Twitter/X, and Discord.
- Achieved high customer satisfaction by managing 20 tickets per hour through effective interactions.
Streamlined customer record updates, significantly improving data accuracy.
Promptly resolved customer issues, resulting in heightened loyalty and retention. - Collaborating with cross-functional teams to solve complex issues
- Assisting customers in navigating through the company's websites and online platforms
- Contributed to training sessions focused on product knowledge and customer service excellence to ensure up-to-date practices.
- Demonstrated proficiency in customer relationship management (CRM) systems and ticketing platforms to facilitate effective issue resolution and customer satisfaction.
Accounting Staff
Shell Refinery Employees Savings & Loan Association Inc.
Tabangao, Batangas
11.2016 - 10.2021
- Addressed member inquiries related to financial status, withdrawal limits, and loanable amounts to ensure clarity and satisfaction.
- Analyzed financial information and credit history of members and borrowers to support loan approval processes.
- Oversaw co-maker monitoring and facilitated loan proceeds release.
- Facilitated accurate preparation of disbursement vouchers to ensure timely processing of expenditure transactions.
- Summarized key discussions and decisions from board meetings to provide clear and actionable insights for future reference.
- Oversaw payroll preparation on scheduled dates, ensuring compliance with company policies and timely disbursement of salaries.
Admin Clerk/Timekeeper
Ceres Transport, Inc.
Batangas City
01.2015 - 05.2016
- Monitored and optimized personnel timekeeping systems to enhance efficiency and reliability in attendance records.
- Streamlined the process of preparing and encoding daily time records for personnel, enhancing payroll accuracy and efficiency.
- Managed payroll calculations and distributions during scheduled cut-off intervals.
- Executed systematic filing and encoding of new employees' 201 files, enhancing record-keeping efficiency.
- Managed encoding processes for employee decision notices, enhancing communication efficiency.
- Evaluated and processed contract renewals for probationary and contractual employees, maintaining adherence to employment regulations.
- Facilitated various tasks as assigned by the admin manager to support operational efficiency.
Education
Bachelor of Science - Information Technology
Batangas State University
Philippines04-2014
Skills
- Data Annotation
- Attention to Detail and Accurate in Data Entry
- Analytical problem-solving
- Excellent Communication Skills
- Flexible problem-solving
- Email Management
- Technical proficiency
- Comprehensive understanding of products
- Know Your Customer assessment
- Proficient in basic accounting principles
- Effective time management abilities
Accomplishments
2025. Selected to join a specialized team responsible for training an AI‑based system designed to enhance overall customer experience.
2022- 2023. Earned promotion to the Trust & Safety team upon successful completion of the probationary period, reflecting strong performance and reliability.
2022 - 2023. Advanced to Level 2 Support within 2 months of joining Trust & Safety, taking on more technical and complex customer inquiries.
2021 - 2023. Honored with the “Top Performing Teammate” distinction for several months, reflecting sustained excellence.
2021 - 2023. Played a key role in developing and delivering training programs for new email support representatives
2020 - 2021. Contributed significantly to a successful office automation project by taking on a major role in data migration.
Timeline
Administrative Svcs Generalist I
Reed Elsevier Shared Services
04.2026 - Current
Marketplace Content Associate
Carousell
12.2023 - 12.2025
Teammember
TaskUs
12.2021 - 11.2023
Accounting Staff
Shell Refinery Employees Savings & Loan Association Inc.
11.2016 - 10.2021
Admin Clerk/Timekeeper
Ceres Transport, Inc.
01.2015 - 05.2016
Bachelor of Science - Information Technology
Batangas State University