Shariny Ng
Summary
Dynamic operations manager with extensive experience at SMRT, excelling in staff scheduling and team development. Proven track record in enhancing customer satisfaction and ensuring regulatory compliance. Skilled in implementing effective operating procedures and fostering strong team collaboration, driving continuous improvement and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Station Manager
SMRT
07.2023 - Current
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
- Implemented preventative maintenance programs for equipment to reduce downtime and ensure reliability during peak hours of operation.
Assistant Station Manager
SMRT
07.2023 - 07.2024
- Implemented and maintained remote broadcast equipment to guarantee optimum safety, control and security.
- Monitored and reviewed programming to guarantee met schedules, guidelines and quality performances.
- Updated weekly and monthly program schedule by establishing program availability and determining best time to air.
- Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
Scheduler
SBS Transit
06.2016 - 06.2023
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
Education
Business Administration And Management
Edinburgh
11.2024
Skills
- Operations management
- Work planning
- Team oversight
- Team development
- Staff scheduling
- Operating procedures
- Staff training and development
Certification
WSQ TR-DAT-302C-1 Assess Competence
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Malay
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Station Manager
SMRT
07.2023 - Current
Assistant Station Manager
SMRT
07.2023 - 07.2024
Scheduler
SBS Transit
06.2016 - 06.2023
Business Administration And Management
Edinburgh
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