Sharimitha Barthiban
Kuala Lumpur
Summary
Proven track record in enhancing online safety and customer satisfaction, notably at Bytedance, through expert content management and critical thinking. Skilled in fostering team collaboration and cultural awareness, significantly improving user experience and platform quality. Achieved notable efficiency in handling customer interactions, leading to increased sales and service excellence.
Overview
11
11
years of professional experience
Work History
Content Moderator
Bytedance
2020.05 - Current
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
Call Center Representative
Accenture - Grab
2019.04 - 2020.05
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Sales Agent
Inteligent Money Sdn Bhd
2017.04 - 2019.04
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Front Desk Receptionist
My Home Hotel
2013.10 - 2017.04
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
No Degree - Diploma In Hotel Management And Hospitality
Segi University KL
Kuala Lumpur 08.2017
No Degree - Secondary Education
Sekolah Menengah Kebangsaan (p) Air Panas
Malaysia12.2012
Skills
- Social media knowledge
- Cultural Awareness
- Patience and Tolerance
- Content Management
- Critical Thinking
- Team Collaboration
Timeline
Content Moderator
Bytedance
2020.05 - Current
Call Center Representative
Accenture - Grab
2019.04 - 2020.05
Sales Agent
Inteligent Money Sdn Bhd
2017.04 - 2019.04
Front Desk Receptionist
My Home Hotel
2013.10 - 2017.04
No Degree - Diploma In Hotel Management And Hospitality
Segi University KL
No Degree - Secondary Education
Sekolah Menengah Kebangsaan (p) Air Panas