SHARIFFAH SUHAILAH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Services Officer
HIKMAH EMPLOYMENT AGENCY
02.2017 - 10.2020
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Attending to customer inquires with regards to domestic helper.
- liaise with MOM for work permit and application matters.
- filing, managing paperwork and update on system.
Customer Service Executive
Anti Ants Ptd Ltd
05.2012 - 07.2015
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Arranging routes for driver daily.
- Managing paperwork for scheduling duties.
- Attending to call for services and directing driver to be on site.
Education
O LEVEL
BCA ACEDEMY SINGAPORE
05.2007
N LEVEL
WOODGROVE SECONDARY SCHOOL
11.2006
Skills
MS WORD
MS POWERPOINT
MS EXCEL
CLASS 3A DRIVING LICENSE
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Additional Information
I am a very fast learning that are willing to learn.
Timeline
Customer Services Officer
HIKMAH EMPLOYMENT AGENCY
02.2017 - 10.2020
Customer Service Executive
Anti Ants Ptd Ltd
05.2012 - 07.2015
O LEVEL
BCA ACEDEMY SINGAPORE
N LEVEL
WOODGROVE SECONDARY SCHOOL
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