Job Search Status
Open to workDesired start date: Flexible
Desired Job Title
Shop OwnerAdministrative AssistantSales ManagerLocation Preference
On-SiteLocation: SG
Open to relocation: No
Open To Work
Sharifah Zainah S. Hussain
Work Preference
Summary
Results-driven shop owner with expertise in enhancing customer satisfaction, optimizing operations, and driving sales growth. Proven ability to analyze market trends and implement successful merchandising strategies.
Experienced with retail management, utilizing strategic planning to optimize store performance. Uses leadership skills to foster productive team environment. Track record of effective inventory management and customer relationship building.
Professional with comprehensive experience in retail management. Expertise in inventory control, customer service, and financial operations. Strong focus on team collaboration, adaptability, and achieving results. Reliable and resourceful with keen eye for market trends and business growth opportunities.
Overview
43
43
years of professional experience
Work History
Shop Owner
Bentahir Enterprise
02.2019 - Current
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Led staff training initiatives, enhancing team performance and service quality.
- Developed marketing strategies to increase brand visibility and drive sales growth.
- Established strong vendor relationships, negotiating favorable terms for supplies.
- Analyzed sales data to identify trends, adjusting product offerings accordingly.
- Implemented cost-control measures, improving overall profitability of the enterprise.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Coached, counseled and disciplined employees.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Streamlined store operations by implementing efficient processes for order fulfillment and staff scheduling.
- Completed store operational requirements by assigning tasks based upon strength, level of experience and [Area of expertise].
- Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
- Managed day-to-day business operations.
- Investigated customer complaints to identify cause of malfunctions.
- Retained accurate records of purchases, titles and sales.
Administrative Assistant
Urban Engineering Pte Ltd
06.2013 - 11.2018
- Evaluated administrative processes regularly, recommending improvements to enhance operational efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted coworkers and staff members with special tasks on daily basis.
Sales Manager
Robinsons Department Store- Robinsons Retail Holdings
05.1983 - 01.2005
- Led sales team to achieve revenue targets through strategic planning and performance management.
- Developed and implemented training programs to enhance team skills and product knowledge.
- Analyzed market trends to identify opportunities for growth and improve customer engagement.
- Collaborated with marketing to design promotional campaigns that increased store traffic and sales.
- Mentored junior staff, fostering a culture of excellence and accountability within the team.
- Streamlined inventory management processes, reducing stock discrepancies and improving turnover rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
No Degree - Retail Management
Nanyang Polytechnic
Ang Mo Kio New Town, Null, Singapore2021
Swiss Cottage Sec Sch
Buki Timah12-1974
Skills
- Business operations
- Store maintenance
- Staff hiring and training
- Customer service expertise
- Customer feedback analysis
- Pricing strategy
- Merchandise planning
- Sales strategy development
- Employee scheduling
Timeline
Shop Owner
Bentahir Enterprise
02.2019 - Current
Administrative Assistant
Urban Engineering Pte Ltd
06.2013 - 11.2018
Sales Manager
Robinsons Department Store- Robinsons Retail Holdings
05.1983 - 01.2005
No Degree - Retail Management
Nanyang Polytechnic
Swiss Cottage Sec Sch