Sharifah Liyana Syed Sagoff
Singapore
Summary
- I take pride in consistently meeting deadlines, exceeding performance targets, and being recognized for my reliability and teamwork in every role I’ve taken on.
Overview
17
17
years of professional experience
Work History
Administrator
Maraicar Agency
Singapore
03.2022 - 03.2023
- Maintain a high proficiency of all processes and product updates.
- Maintain an internal knowledge base.
- Remain up to date on key workflow changes, operational guidelines, and policy updates.
- Investigate, troubleshoot, recreate, triage, technical issues.
- Follow internal escalation paths across multiple tiers of scaled support.
- Ability to troubleshoot issues without existing documentation or workflows.
- Meet or exceed daily performance metrics related to key performance indicators
- Ability to research past tickets and document new approvers/workflows as they change.
- Ability to document worked cases for future reference and share the information with teammates.
- Knowledge working in the queue/oncall experience.
- Provide customer support and handle queries via Phone, Email and Chats
- Providing updates on transactions when required
- Investigating suspended transactions
- Communicating with other departments for feedbacks
- Get involved in side projects, such as: mentoring, A/B testing, training, cross team training
- Collect feedback from peers about newly launched products, look for ways to improve processes
Finance Administrator
Starhub
Singapore
04.2014 - 04.2018
- Maintain a high proficiency of all processes and product updates.
- Maintain an internal knowledge base.
- Remain up to date on key workflow changes, operational guidelines, and policy updates.
- Investigate, troubleshoot, recreate, triage, technical issues.
- Follow internal escalation paths across multiple tiers of scaled support.
- Ability to troubleshoot issues without existing documentation or workflows.
- Meet or exceed daily performance metrics related to key performance indicators
- Ability to research past tickets and document new approvers/workflows as they change.
- Ability to document worked cases for future reference and share the information with teammates.
- Knowledge working in the queue/oncall experience.
- Provide customer support and handle queries via Phone, Email and Chats
- Providing updates on transactions when required
- Investigating suspended transactions
- Communicating with other departments for feedbacks
- Get involved in side projects, such as: mentoring, A/B testing, training, cross team training
- Collect feedback from peers about newly launched products, look for ways to improve processes
Sales Executive
Wing Tai Enterprise (Miss Selfridge/Warehouse)
Singapore
02.2010 - 04.2012
- Stock taking
- Replenishing
- Folding/Ironing
- Reserve clothings for customers
- Assist and check on stock availability on other stores
- Cashier
Customer Service Officer
IKEA
Singapore
03.2008 - 03.2009
- Maintain a high proficiency of all processes and product updates.
- Maintain an internal knowledge base.
- Remain up to date on key workflow changes, operational guidelines, and policy updates.
- Investigate, troubleshoot, recreate, triage, technical issues.
- Follow internal escalation paths across multiple tiers of scaled support.
- Ability to troubleshoot issues without existing documentation or workflows.
- Meet or exceed daily performance metrics related to key performance indicators
- Ability to research past tickets and document new approvers/workflows as they change.
- Ability to document worked cases for future reference and share the information with teammates.
- Knowledge working in the queue/oncall experience.
Sales Executive
Royal Sporting House (ZARA/STRADIVARIUS)
Singapore
02.2006 - 03.2008
- Stock taking
- Replenishing
- Folding/Ironing
- Reserve clothings for customers
- Assist and check on stock availability on other stores
- Cashier
Education
N Level -
CHIJ St. Theresa’s Convent
Singapore12.2004
Skills
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Highly organized and efficient
05 LANGUAGES
English
Malay/Bahasa
Timeline
Administrator
Maraicar Agency
03.2022 - 03.2023
Finance Administrator
Starhub
04.2014 - 04.2018
Sales Executive
Wing Tai Enterprise (Miss Selfridge/Warehouse)
02.2010 - 04.2012
Customer Service Officer
IKEA
03.2008 - 03.2009
Sales Executive
Royal Sporting House (ZARA/STRADIVARIUS)
02.2006 - 03.2008
N Level -
CHIJ St. Theresa’s Convent