SHARIFAH AISAH BINTE SY. MOHD SAIM
Choa Chu Kang
Summary
Successful Customer Care Officer with 12 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Scanner / Photocopier / Receptionist
Various company
07.2023 - 12.2023
- General clerk duties.
- Manage front desk counter, assist walk-ins.
- Assist with incoming and outgoing courier mail.
- Documented lending and receiving of records from storage to track and safeguard files.
- Maintained high accuracy levels with thorough quality checks on scanned documents.
- Managed file archival and information retrievals.
- Completed transmittal logs and stored in files for specified durations.
Customer Service Assistant
TAK Products and Services Pte Ltd
03.2023 - 06.2023
- Managing of customer’s orders and enquiries through telephone and by walk-in
- Promptly responded to inquiries and requests from prospective customers.
- Managing of high incoming calls volume.
- Responding promptly to customer’s inquiry.
- Ad-hoc administrative duties as assigned by HODs
- Streamlined the customer service process for increased efficiency and faster response times.
Customer Service Officer
Ministry of Manpower Contact Centre (MOMCC)
08.2021 - 11.2021
- Assist customer regarding to Safe Management Measures at work via Webchat
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Care Officer
Tele-Centre Services
11.2013 - 06.2019
- Handling government sector hotlines.
- Attend to walk-in interview and appointments.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volumes with exceptional time management and multitasking skills.
- Kept accurate records of all customer interactions and transactions.
- Enhanced company reputation through excellent customer service and professional demeanor.
- Collaborated with team members to meet departmental goals and improve overall performance.
- Obtain and evaluate all relevant information to handle inquiries and feedbacks.
- Affective listening, Provide solutions, advice and alternatives
Receptionist Cum Admin Asst
Council For Private Education Singapore
10.2009 - 12.2011
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered central telephone system and directed calls accordingly.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Customer Service Officer
Singapore Post Limited
05.2005 - 05.2009
- Answering phone calls
- Arranging booking for documents to be despatch in and out
- Replying emails to customer for booking and general enquiries
- Follow up on customer interactions
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Responded to customer calls and emails to answer questions about products and services.
- Investigated and resolved accounting, service and delivery concerns.
Skills
- Data logging
- Accuracy and Precision
- Professional telephone demeanor
- Complaint Handling
- Customer management procedures knowledge
- Product and service knowledge
- Problem-solving abilities
- Punctual and Reliable
- Telephone skills
Personal Qualifications
Clementi Town Secondary School, Singapore.
'N' Level, 1997.
Certification
- Provide Go-the-Extra-Mile Service Training - 2016
- Food and Beverage Safety and Hygiene Policies and Procedures Certificate - 2019
Availability
4 March 2024
Timeline
Scanner / Photocopier / Receptionist
Various company
07.2023 - 12.2023
Customer Service Assistant
TAK Products and Services Pte Ltd
03.2023 - 06.2023
Customer Service Officer
Ministry of Manpower Contact Centre (MOMCC)
08.2021 - 11.2021
Customer Care Officer
Tele-Centre Services
11.2013 - 06.2019
Receptionist Cum Admin Asst
Council For Private Education Singapore
10.2009 - 12.2011
Customer Service Officer
Singapore Post Limited
05.2005 - 05.2009
- Provide Go-the-Extra-Mile Service Training - 2016
- Food and Beverage Safety and Hygiene Policies and Procedures Certificate - 2019
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