SHARIFAH ZAFIRAH
Summary
As a Sales Associate with experience working in Footlocker , I have developed strong customer service and communication skills. I have a proven track record of achieving sales targets and resolving customer issues in a professional manner. I hold a Nitec certificate in Chemical Process Technology from ITE College East and I am currently pursuing a Higher Nitec in Sports Management. I am a fast learner and a team player, able to adapt quickly to new environments and work collaboratively with others. I am excited to bring my skills and enthusiasm to a new opportunity.
Overview
2
2
years of professional experience
Work History
Event Crew Member
Formula 1
09.2023 - 09.2023
- Ensured patrons followed safety protocols and adhered to established policies.
- Provided excellent customer service by responding quickly to inquiries and requests.
- Managed ticketing operations, including verifying tickets.
- Offered directions within the venue grounds upon request from visitors.
- Greeted guests and answered questions in a friendly, professional manner.
Retail Sales Associate
Footlocker
12.2021 - 06.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Higher Nitec in Sports Management -
Institue of Technical Education
04.2025
Nitec in Chemical Process Technology -
Institute of Technical Education( East Campus)
Singapore03.2022
Skills
- Adaptability
- Customer Service
- Interpersonal Skills
- Payment Processing
- Teamwork and Collaboration
- Attention to detail
Languages
Malay
Bilingual or Proficient (C2)
Timeline
Event Crew Member
Formula 1
09.2023 - 09.2023
Retail Sales Associate
Footlocker
12.2021 - 06.2023
Higher Nitec in Sports Management -
Institue of Technical Education
Nitec in Chemical Process Technology -
Institute of Technical Education( East Campus)
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