Summary
Overview
Work History
Skills
Accomplishments
Languages
Timeline
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Namerah Shah

Namerah Shah

Summary

Managing high volume workload in fast-paced environment. Prioritizing and organizing tasks for maximum efficiency. Knowledgeable about preparing and managing shipments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Distribution Coordinator

Almac Pharmaceutical Services
07.2022 - Current
  • Streamlined distribution operations for faster order fulfillment and increased customer satisfaction.
  • Coordinated with sales and production teams to ensure accurate forecasting of product demand and efficient allocation of resources.
  • Monitored equipment maintenance schedules to ensure optimal functionality and minimal downtime within the distribution center.
  • Assisted in the training, and performance evaluation of distribution center staff members.
  • Developed strong relationships with key vendors, negotiating favorable contracts for shipping services and supplies.
  • Collaborated with cross-functional teams to develop contingency plans for potential supply chain disruptions.
  • Managed a team of warehouse personnel, ensuring timely completion of tasks and adherence to safety standards.
  • Established clear communication channels between departments for seamless coordination during peak periods or unexpected challenges.
  • Supported continuous improvement efforts by actively participating in problem-solving sessions aimed at enhancing overall operational efficiency.
  • Reduced shipping errors by creating clear packing guidelines and training staff on proper procedures.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
  • Liase with internal and external customers and carries regarding invoice approvals, queries and amendments.

Distribution Associate

Almac Pharmaceutical Services
07.2019 - 07.2022
  • Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
  • Assisted with order processing, invoice generation, and payment collection for a seamless purchasing experience.
  • Expedited order fulfillment through accurate pick list generation and prioritization of tasks based on urgency or deadlines.
  • Assisted project managers in estimating materials needed for projects, ensuring accurate ordering and availability of supplies.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Process Drug Order Forms, ensuring that details such as batch allocation, quantity, and medication numbered packs are keyed in correctly.
  • Allocate batches for opened and randomized protocols, and identify patient packs required for each drug order form.
  • Prepare all relevant paperwork required for each dispatch in line with distribution procedures, carrier's requirements and customs regulations.
  • Generate pro-forma and commercial invoices.
  • Administrative duties such as archiving of Operations documentation and procuring stationeries for the department.

Customer Service Coordinator

Nippon Express
05.2016 - 07.2019
  • Coordinated logistics for customer orders.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Preparation of shipping documentations and import/export documentations.
  • Monitor incoming shipments are being cleared timely.
  • Attending to client's enquiries on products, RFQ and deliveries.
  • Processing 'Outward' Permit for deliveries out of FTZ.
  • Maintain damaged goods records, backorder logs and any applicable regulatory reporting.
  • Conduct monthly stock count on work floor.
  • Oversee inventory activities, including materials monitoring and planning, ordering or requisition and supply stocking or re-stocking.

Skills

  • Documentation skills
  • Task Delegation
  • Staff Training
  • Deadline Adherence
  • Shipment Processing
  • Team Leadership
  • Decision-Making
  • Interpersonal Communication
  • Documentation And Reporting
  • Microsoft Excel
  • Excel automation
  • Excellent Organizational Skills

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved Invoice errors by creating a Mail Merge template which led to reducing the numbers of inaccuracy.

Languages

English
Advanced (C1)
Malay
Intermediate (B1)

Timeline

Distribution Coordinator

Almac Pharmaceutical Services
07.2022 - Current

Distribution Associate

Almac Pharmaceutical Services
07.2019 - 07.2022

Customer Service Coordinator

Nippon Express
05.2016 - 07.2019

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Namerah Shah