Sharifah Hartika
Summary
Offering solid foundation in customer service and communication, eager to learn and develop in fast-paced environment. Delivers strong problem-solving abilities and effective time management skills. Ready to use and develop customer service and communication skills in General Service Representative role.
Overview
8
8
years of professional experience
Work History
Full Time Barista
Starbucks Singapore
03.2024 - Current
- Preparing and serving beverages and food items
- Providing exceptional customer service and fostering a welcoming environment
- Maintaing cleanliness and organization of the workspace
- Handling cash transactions and managing the register
Full Time Barista
The Executive Centre
07.2023 - 01.2024
- Greeting and assisting clients upon arrival
- Offering beverage recommendations and addresssing ingredients inquiries
- Ensuring accurate order taking with personalization, including coffee bled preferences and dairy/sugar ratios
- Remembering and utilizing cleints' name for seamless interaction
Warehouse Assistant
Enviro
04.2023 - 07.2023
- Sort, organize and store inventory in the proper location
- Package items and label correctly
- Scan delivered items and ensure quality
- Report damaged or missing inventory to supervisors
- Move materials from facilities to workstations, pick-up locations or other locations
- Work as an active team member to complete team goals
- Prepare documentation for picking items
Warehouse Assistant
Sydha
01.2020 - 04.2023
- Sort, organize and store inventory in the proper location
- Package items and label correctly
- Scan delivered items and ensure quality
- Report damaged or missing inventory to supervisors
- Move materials from facilities to workstations, pick-up locations or other locations
- Work as an active team member to complete team goals
- Prepare documentation for picking items
Warehouse Assistant
Beecruit
01.2023 - 03.2023
- Sort, organize and store inventory in the proper location
- Package items and label correctly
- Scan delivered items and ensure quality
- Report damaged or missing inventory to supervisors
- Move materials from facilities to workstations, pick-up locations or other locations
- Work as an active team member to complete team goals
- Prepare documentation for picking items
Barista Internship
Bettr Barista
02.2019 - 07.2019
- Greeting customers as they enter
- Providing Customers with drink menus and answering their questions regarding ingredients
- Taking orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
Event Assistant
Uncle Ringo
07.2017 - 01.2019
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally
- Directed team to set up and keep event space clean and presentable for customers
- Ensured smooth operations during events by managing schedules and delegating tasks to volunteers or support staff effectively
- Responded to inquiries from customers and addressed any issues or complaints
- Provided exceptional customer service to all customers and escalated concerns where needed
- Reported any damage or maintenance issues to manager
- Trained new employees on policies to achieve employee efficiency
Operation Host
Skyline Luge Sentosa
03.2018 - 05.2018
- To ensure the needs of the guests are given priority over all other activities.
- To ensure guest service is maintained to a high professional standard at all times.
- To maintain a comprehensive knowledge of the Luge product, guest instruction guidelines and prices.
- To ensure all daily duties are carried out as specified and the Luge is ready for operation at the required times.
- To maintain all standards of safety, security, hygiene and administration to applicable legislation and policy levels.
- To maintain a high standard of person grooming and presentation
Education
PSLE
Zhonghua Primary School/Kranji Primary School
Singapore12-2011
N Level
Regent Secondary School
Singapore12-2015
Skills
- Beverage preparation
- Order accuracy
- Customer service
- Food safety
- Multitasking
- Attention to detail
- Customer relationship management
- Team player
- Opening and closing duties
- Cleanliness
- Order taking
- Cash register operation
Timeline
Full Time Barista
Starbucks Singapore
03.2024 - Current
Full Time Barista
The Executive Centre
07.2023 - 01.2024
Warehouse Assistant
Enviro
04.2023 - 07.2023
Warehouse Assistant
Beecruit
01.2023 - 03.2023
Warehouse Assistant
Sydha
01.2020 - 04.2023
Barista Internship
Bettr Barista
02.2019 - 07.2019
Operation Host
Skyline Luge Sentosa
03.2018 - 05.2018
Event Assistant
Uncle Ringo
07.2017 - 01.2019
PSLE
Zhonghua Primary School/Kranji Primary School
N Level
Regent Secondary School
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