Sharifah Fazzila
Singapore
Summary
Experienced Senior Front Desk and administrator with a strong background in the hospitality, manufacturing, shipping, finance, and pharmaceutical sectors. Proven track record of delivering excellent customer service and fostering positive interactions with customers. Possesses expertise and commitment to Forbes Standard qualities to effectively support organizational goals.
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
24
24
years of professional experience
Work History
Members Service Assistant
Singapore Cricket Club
01.2022 - Current
- Attend to inhouse Club Members and Overseas Members on enquiries of the Club Bye laws, attend to complaints, cashiering
- Replies to emails, bookings of restaurant outlet, answering calls
- Screening of members, Issuing a Letter of Introduction for club members
- Handling of souvenir shops etc
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Participated in regular training sessions to stay up-to-date on industry trends, policies, procedures, products/services offerings which enabled better assistance to members.
- Managed front desk operations efficiently, greeting members warmly and providing exceptional service upon arrival.
- Maintained accurate member records by updating account information and tracking transactions diligently.
Front desk, appointment bookings, incoming guest, schedules reply to emails on enquiries
Oasia Spa Resort Wellness Host
11.2021 - 12.2021
- Front desk, appointment bookings, incoming guest, schedules reply to emails on enquiries
Concierge / Guest Service officer
Grand Hyatt Damai Spa
- Attending to guest incoming and club members
- Issuing locker keys overseeing the club
- Booking for Spa treatment handling complaint, calls, emails
Senior Front Desk
Spa by JW Marriott South Beach Hotel
08.2017 - 01.2021
- Customer-facing role with a wide-range of responsibilities to support running the spa operations to a very high standard required of a five-star international hotel
- Key responsibilities
- Managing staff-related administration: Rostering, staff commissions, supervising colleagues
- Providing good customer service and up-selling: Attending to guests, answering calls and enquiries, Forbes Standard Training
- Appointment-taking, handling sales and consultations
- Supporting business administration: Cashiering, stock checking
Senior Spa Coordinator
One Farrer Park Hotel & Spa
12.2015 - 08.2017
- Overseeing the smooth-running of a five-star hotel spa and reporting to senior level management
- Responsible for customer service and sales: Answering phone calls & enquiries, selling packages & products, handling complaints
- Administering spa operations: Coordinating with engineers and suppliers, ordering stock and undertaking finance-reporting responsibilities
Customer Service Officer
SK2 Boutique Spa Scotts Road
01.2011 - 12.2015
- Providing top-level service to customers in a high-end boutique spa for a renowned global brand
- In charge of customer service and sales: Answering phone calls, attending to guests, arranging appointments, communicating effectively to sell products and services
- Supporting spa operations: Stock-taking, cashiering and petty cash handling
Receptionist
Fabio Perini/Hauni Singapore Pte Ltd
01.2001 - 12.2010
- Multi-tasking role at European company which supplies machineries & spare parts for cigarette & tissue papers
- Worked here until company closed down in2010
- Reception and customer duties: Handling calls, screening and transfers to respective staff, dealing with incoming customers
- Business admin support: Handling incoming/outgoing mails & couriers, purchasing and ordering stationeries & groceries
- PA support: Booking conference rooms for meetings, filing and helping out Managing Directors as well as Secretaries, making travel bookings & arrangements for all engineers and managers
Receptionist
Ocean Maritime Pte Ltd
- 1-year contract at a shipping company assisting Managing Directors and Associates
Marketing Executive
SSA Media Consultant
- 1-year contract selling advertising space and exhibition booths, and sourcing sponsorship for Malaysia, Indonesia and Singapore markets
Receptionist
Standard CDM Advertising
- 6 years’ permanent role covering reception and assisting duties to management and staff
Receptionist/Administrator
Diageo Singapore
- Contract role covering switchboard function, handling guests and managing stationery orders
Receptionist
Deustche Bank
- Contract role handling incoming and outgoing staff and high-value customers
Receptionist
Sanofi Aventis Singapore Pharmaceutical
- Contract role handling phone switchboard, incoming and outgoing mail and answering product enquiries
Receptionist
Bayer Pharmaceutical
- Contract role handling calls and enquiries on products, mail management and admin duties
Education
3 “O” Levels including English -
Bedok Town Secondary School
Diploma in Microsoft Office - Computer-literate and mobile-savvy
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Guest services
- Telephone etiquette
- Hospitality
- Team player mentality
- Exceptional communication
- Administrative support
- Cash handling
- Event planning
- Reservations management
- Marketing
- Housekeeping
- Travel coordination
- Social media networking
- Multitasking and organization
References
References available on request
Timeline
Members Service Assistant
Singapore Cricket Club
01.2022 - Current
Front desk, appointment bookings, incoming guest, schedules reply to emails on enquiries
Oasia Spa Resort Wellness Host
11.2021 - 12.2021
Senior Front Desk
Spa by JW Marriott South Beach Hotel
08.2017 - 01.2021
Senior Spa Coordinator
One Farrer Park Hotel & Spa
12.2015 - 08.2017
Customer Service Officer
SK2 Boutique Spa Scotts Road
01.2011 - 12.2015
Receptionist
Fabio Perini/Hauni Singapore Pte Ltd
01.2001 - 12.2010
Concierge / Guest Service officer
Grand Hyatt Damai Spa
Receptionist
Ocean Maritime Pte Ltd
Marketing Executive
SSA Media Consultant
Receptionist
Standard CDM Advertising
Receptionist/Administrator
Diageo Singapore
Receptionist
Deustche Bank
Receptionist
Sanofi Aventis Singapore Pharmaceutical
Receptionist
Bayer Pharmaceutical
Diploma in Microsoft Office - Computer-literate and mobile-savvy
3 “O” Levels including English -
Bedok Town Secondary School
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